Client Success Specialist - Sustainability Solutions
issgovernance · Paris, France ·
- Category
- Customer success
- Experience
- 4+ years
Let’s be #BrilliantTogether
We are seeking a Client Success Specialist to join our Paris team in helping our clients in France and Southern Europe maximise the value they get from our award-winning Sustainability solutions.
In this role you will be the subject matter expert on the breadth of ISS STOXX Sustainability solutions - spanning topics such as corporate sustainability ratings, controversy screenings, SDG impact measurement, climate research, sustainable finance regulatory solutions (EU Taxonomy, SFDR PAI) or engagement initiatives. You will assist clients with queries on research content and methodology and provide technical assistance on the usage of online platforms and data delivery.
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
The ISS STOXX Sustainability business is truly global and, as a Sustainability Specialist, you will bridge client needs and a range of internal departments - Sales, Product, Research, Marketing and more.
What You'll Do:
Proactively monitor and ensure client satisfaction
Regularly meet with clients in person or virtually to provide training and build your relationships
Provide subject matter expertise for the full ISS STOXX Sustainability product suite, engaging with ISS technical experts when needed
Help clients to use DataDesk, our Sustainability platform, for a range of purposes, including report generation, screening and research.
Take a systematic approach to identifying and addressing risks and opportunities across your accounts to ensure client retention and promote growth
Own and manage client inquiry and issue resolution using SalesForce.com and other internal tools
Communicate market requirements to ISS business leaders
Required Qualifications
4+ years’ experience in client-facing roles in financial services or sustainability solutions (consulting, ESG software etc.)
Fluency in French and English (at least C1 level from both languages)
Strong organisational, project & time management skills
Team player with a collaborative and proactive mindset, comfortable to work autonomously
Curiosity and an analytical mindset, with solid Excel skills, to dig into detail of data and screens
Working knowledge of the responsible investment and sustainability landscape
Bachelor’s or master’s degree in Finance, Economics, or other related discipline is preferred
#LI-RH1 #MIDSENIOR #ISSS #CS
What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
ISS Sustainability Solutions enable investors to develop and integrate sustainable investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions. ISS Sustainability Solutions also provides climate data, analytics, and advisory services to help financial market participants understand, measure, and act on climate-related risks across all asset classes. In addition, our solutions cover corporate and country ESG research and ratings enabling its clients to identify material social and environmental risks and opportunities.
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Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.