Client Success Partner Integration Manager
Vida Health · United States ·
- Work mode
- Remote
- Category
- Customer success
- Experience
- 5+ years
ABOUT US
At Vida, we help people get better- and we're helping the healthcare system get better, too.
Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
As a Client Strategy Partner Integration Manager at Vida, you will lead the end-to-end implementation of our strategic third-party benefits administration partnerships, including medical, pharmacy, TPA, and claims. You will be the operational bridge between Vida's Commercial Strategy, Client Success, Operations, and Product teams, working closely with Product PMs to turn partner technical requirements into seamless client implementations. Along the way, you will manage partner-specific workflows, configurations, and timelines, and help shape Vida's ongoing business strategies and programs alongside our partners and internal teams.
This role is client-facing and calls for strong communication, relationship-building, and business judgment. You will lead projects across Product, Engineering, Analytics, Sales, and Marketing, as well as with external partners.
If you thrive in a fast-paced startup, enjoy working with partners and customers, want to be part of the cutting edge of healthcare, and think strategically about business and partnership opportunities, we'd love to meet you.
Responsibilities:
- Own the end-to-end implementation work stream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
- Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
- Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
- Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
- Support Vida commercial and strategy teams in vetting of partner clients.
- Be “the face of Vida” for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
- Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
- Lead internal collaboration efforts across Product, Design, Engineering, Analytics, Sales, and Marketing to develop and implement solutions addressing partner needs.
- Understand priorities among clients, partners, and key stakeholders as well as identifying additional opportunities for enhancements.
- Conduct partner level performance reviews to understand opportunities to drive scalability and and growth scale.
- Additional responsibilities as needed.
Qualifications:
- Bachelor’s Degree at a minimum.
- 5+ years in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting.
- Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success.
- Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
- Familiarity with key healthcare administration and payer processes.
- Strong project management skills, exceptional attention to detail, and comfortable navigating operational ambiguity.
- Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
- Ability to create and utilize work plans to effectively prioritize and manage multiple concurrent priorities and tasks across one or more work streams.
- Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
- Ability to develop and maintain leadership level relationships internally and externally.
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
- Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
- Must be very organized and a team player.
- Proficient in the use of web and mobile technologies, powerpoint, and excel.
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position.
All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida will remain open through end of year, until filled.