Client Success Operations Coordinator

The opportunity

TechnologyAdvice is looking for a Client Success Operations Coordinator to help keep client campaigns running smoothly. You’ll work behind the scenes with our Client Success and internal operations teams to set up programs, track deliverables, prepare reports, and catch issues before they affect delivery.

This role is a good fit for someone who enjoys detailed work, keeps multiple projects organized, and follows through when something needs to be fixed. You’ll help the team deliver on client commitments through accurate execution and clear internal communication.

Employment Level: Entry Level

Employment Type: Full-time

Location: Philippines

Working Hours: 9PM to 6AM PHT (Apr - Oct) or 10PM to 7AM PHT (Nov - Mar)

What you'll do

• Set up and maintain client programs in Salesforce, making sure campaign details, requirements, and timelines are accurate.
• Monitor active programs, track deliverables, and flag pacing, quality, or execution issues to the right team members.
• Troubleshoot campaign setup and delivery issues, working with internal teams to resolve them.
• Prepare regular campaign reports and check data for accuracy before sharing it with the Client Success team.
• Coordinate internal handoffs and follow up on open items so work stays on track.
• Review leads and campaign elements against program requirements and flag anything that needs correction.
• Keep campaign records and process documentation organized and up to date.
• Identify recurring issues and suggest practical ways to improve team workflows.

Who you are

• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Highly organized and comfortable managing several programs and deadlines at once.
• Detail-oriented, especially when working with campaign requirements, data, and reports.
• A clear communicator who can give useful updates, ask questions, and follow up with internal teams.
• Proficient in Google Sheets or Excel, with the ability to manage data, build reports, and check for accuracy.
• Familiar with Salesforce or a similar CRM, or able to learn new systems quickly.
• Proactive about spotting issues, finding answers, and escalating problems when needed.
• Interested in learning how B2B demand generation campaigns work.
• Must have a working laptop/pc and, internet, and a backup connection.

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

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Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.