Client Success Manager

Join our Digital Marketing Agency as an Client Success Manager, engaging as an independent contractor.

This is a full-time remote position with standard hours from Monday to Friday, 12 p.m. to 8 p.m. Sydney, Australia Time.

Who we are:

Mediboost is a patient growth marketing agency owned and founded in Australia with a track record of helping dental and medical practices scale up quickly. We help unleash the potential & vision of dentists, doctors and specialists. We do so by helping them generate hyper growth in their practices through world-class, effective digital marketing campaigns.

Role overview:

Mediboost is in search of a Client Success Manager to join our established remote team of marketing professionals. You will be the primary point of contact between our clients and our SEO, Google ads, Facebook ads, and website development teams. You will work in collaboration with our digital team to successfully deliver on the client's goals and objectives.

Your responsibilities will include:

• Take ownership of client retention and contribute to their growth within our portfolio.
• Review client reports diligently during our monthly reporting cycle while clearly articulating campaign data and statistics, ensuring that we consistently meet or exceed client goals.
• Conduct regular campaign reviews with clients, tailored to their preferences and scaled according to their size.
• Proactively make recommendations for campaign improvements, specifically in the domains of SEO, Advertising, Social Media Engagement, or Website design.
• Pose forward-thinking questions during client reviews to anticipate needs, explore additional services, and stay abreast of market changes.
• Drive business growth by expanding the client base through the generation of new client referrals.
• Managing the entire client life-cycle, including onboarding new clients, frequent check-ins and offboarding calls.
• Collaborate seamlessly within the Digital team, advocating for clients to ensure their success.
  

We are looking for an Account Manager specifically with these requirements:

• A minimum of 2 years of experience in Account Management.
• At least 2 years of experience working in a Digital Marketing Agency, handling multiple clients while leading cross-functional teams to accomplish set objectives
• Excellent written and verbal communication skills in English. A neutral accent is preferred.
• Knowledge of digital advertising fundamentals (SEO, Google Ads and Facebook Ads), with a keen interest in learning more.
• In-depth understanding of client needs, and the ability to identify opportunities for the client where the company can provide additional value-added services.
• Strong attention to detail, time management, and organisational skills.
• Experience in remote working software, including Monday.com, Slack, Zoom.
  

Meaningful perks that reflect our commitment:

• Competitive salary, inclusive of a monthly retention bonus.
• Remote position (work from anywhere), full-time, and long-term
• Annual compensation review
• Fitness subsidy for 12 months to support your well-being.
• Birthday leave, so you can celebrate and enjoy your special day off!
• We observe local public holidays, allowing team members to rest and celebrate their national holidays.
• 15 days of Paid time off, ensuring team members have time to relax and recharge.
• Global exposure and friendly work environment
• Opportunity to learn new techniques & tools with a young and dynamic team
• Lead performance with autonomy and visibility across departments.
• Remote-first, collaborative culture that values initiative and outcomes.

Our Commitment

• Mediboost is proudly an equal-opportunity employer.
• We celebrate diversity, welcome individuality, and create a space where every voice is heard and valued.

Hiring Process:

• myInterview (recorded interview)
• Role Assessment
• Initial Interview with the Dept. Lead
• Final Interview with the Director
• Previous employment verification