Client Success Manager - Account Manager / Saas Company
MedTrainer, Inc. · Querétaro, MX ·
- Work mode
- Onsite
- Category
- Sales
- Experience
- 2+ years
Company Description
MedTrainer is the only all-in-one compliance platform purpose-built for healthcare organizations, by healthcare professionals. For over 13 years, we have helped healthcare teams remain audit-ready and confident in their regulatory compliance through continuous innovation and deep industry expertise.
Our cloud-based platform unifies learning management, credentialing, and compliance into a single intelligent system designed to simplify complex healthcare operations. Powered by automation and AI-driven workflows, MedTrainer enables organizations to onboard faster, streamline processes, and scale efficiently while maintaining the highest standards of compliance and workforce readiness.
Job Description
About the Role
We are looking for a Client Success Manager to join our Client Success team. In this role, you will own relationships with a portfolio of core customers and ensure they achieve strong adoption, measurable value, and long-term success with our platform.
This is a hands-on role for someone who enjoys building relationships, proactively managing risk, and driving customer retention and growth in a SaaS environment.
What You’ll Do
- Own and manage relationships with a portfolio of core customers.
- Act as the primary point of contact and trusted partner for your accounts.
- Drive customer adoption and ensure clients achieve their desired outcomes.
- Proactively identify churn risks and execute mitigation strategies.
- Track and act on customer success metrics such as NPS, product usage, ROI, and retention.
- Partner with internal teams to resolve customer needs and improve the overall experience.
- Build long-term, value-driven relationships with customers.
Qualifications
Required Qualifications
- 2+ years of experience in Customer Success, Account Management, or a similar client-facing role.
- Experience working in a SaaS environment.
- Proven ownership of customer retention and adoption (not just support).
- Strong communication skills (verbal and written).
- Analytical mindset with the ability to interpret customer data and metrics.
- Ability to manage multiple accounts and priorities in a fast-paced environment.
- Proactive, customer-first approach to problem solving.
Nice to Have
- Experience using CRM tools such as Salesforce.
- Familiarity with Customer Success platforms (e.g., ChurnZero).
- Experience working with metrics like NRR, churn, NPS, and usage data.
- Customer Success–related certifications.
How Success Is Measured
- Net Revenue Retention (NRR).
- Customer satisfaction and NPS.
- Product adoption and customer engagement.
- Strength and longevity of customer relationships.
Compensation & Benefits
- Strong career development opportunities
- Company-paid major medical insurance
- Savings Plan (Caja de Ahorro)
- FREE Breakfast, Lunch, Drinks and Snacks
- In-office Health Department
- TotalPass - discounted access to gyms and studios
- Hybrid scheme
- Base Salary: $23,000 MXN
- Variable Bonus: Up to $6,000 USD annually
Application Requirements
- This is an on-site position in Querétaro, Mexico: Prol. Bernardo Quintana 300. Torre 57, Centro Sur, 76090.
- We are only considering candidates who are Mexican citizens or legally authorized to work in Mexico, and currently reside within Querétaro or are willing to relocate.
- Please attach your updated CV in English when applying.
At MedTrainer, every role contributes to building technology that supports safer, more efficient healthcare organizations. We value collaboration, ownership, and continuous improvement across all teams.
If you’re excited to grow, make an impact, and be part of a mission-driven company, we encourage you to apply.