Client Success Manager

Delivery:

• Responsible for day-to-day relationships with local account executives, Advertising Development Directors, Sales Coordinators, Sales Development Directors and clients/agencies
• Maintain an excellent rapport with account executives, Sales Development Directors, and clients/agencies.
• Steward campaigns from start to finish (kick off calls, mid-campaign calls, wrap up calls)
• Execute campaigns accurately and efficiently
• Responsible for tracking and offering insights and analysis of performance metric for our products/campaigns
• Optimize campaigns and products to ensure delivery, achieve business goals while maximizing ROI
• Steward any pilot programs with various markets related to new product rollouts or enhancements.
• Key Holder for any Sales Hub updates needed to be made on behalf of the Client Success Team
• Weekly team checks as assigned.
• Other duties assigned

Practice Development:

• Take ownership of tools, projects, and processes learning on the go – suggesting innovations or efficiencies in workflow
• Play a role in developing and implementing best practices and processes to improve operational efficiencies.
• Pull data from multiple systems and sources for analysis and reporting that drives decisions, operations, and translates into valuable sales and sales support ideas and improvements
• A key member of the Client Success and Digital Revenue teams, playing an integral role in the future development of the insertion order and reporting processes and strategy
• Provides training to sales staff as needed.
• Maintains functional expertise in advertising operations, business and web reporting and analytics, online advertising, analytical tools, techniques, and other infrastructure requirements.