Client Success Lead
dunnhumby · London ·
- Seniority
- Lead
- Employment
- Full time
- Category
- Customer success
London, United Kingdom | Full-time | Hybrid
About dunnhumby
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Tesco Insights
Our Tesco Insights team turns the UK's richest source of shopper data — over 24 million Clubcard households — into the strategic intelligence that powers Tesco and its supplier partners. We help clients understand customers, shape ranges, optimise pricing and promotions, and unlock category growth through evidence-based decisions.
About the Role
We're looking for a Client Success Lead to join our Tesco Insights team, helping supplier partners maximise the value they gain from customer data, insight and category expertise. You'll be responsible for building strong client relationships, identifying opportunities for growth, and ensuring clients achieve meaningful commercial outcomes through the effective use of dunnhumby's solutions.
Working across a portfolio of supplier clients, you'll collaborate with consulting, analytics and commercial teams to turn customer understanding into actionable recommendations that help clients make better business decisions.
What You'll Be Doing
As a trusted partner to your clients, you'll play a key role in driving engagement, retention and long-term success.
- Building and maintaining strong relationships with stakeholders across supplier organisations.
- Acting as the primary point of contact for client needs, opportunities and business challenges.
- Translating customer insight and analytics into clear, actionable recommendations.
- Identifying opportunities to expand client engagement and increase the value delivered through Tesco Insights solutions.
- Partnering with internal consulting, analytics and commercial teams to deliver outstanding client outcomes.
What We're Looking For
We're looking for someone who enjoys building relationships, solving business problems and helping clients succeed.
- Experience managing clients within retail, FMCG, data, analytics, category management or insights environments.
- Strong stakeholder management skills with the ability to influence and build credibility at multiple levels.
- Commercial awareness and an understanding of how customer insight drives business performance.
- Excellent communication and presentation skills, including the ability to tell compelling stories with data.
- A collaborative approach and a passion for delivering exceptional client experiences.
You'll Thrive If You…
- Enjoy working directly with clients and helping them achieve measurable business outcomes.
- Are naturally curious about customer behaviour, retail trends and category performance.
- Can simplify complex information into clear recommendations and actions.
- Take ownership, build trust quickly and thrive in a fast-paced environment.
What You Can Expect From Us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.
And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.
UK Benefits
- Healthcare & Protection: Flexible allowance, private medical insurance through Vitality, life assurance, income protection and critical illness cover.
- Retirement Savings: Aviva pension scheme with employer matching contributions up to 7.5%.
- Wellbeing Support: Access to the Wellness Hub plus confidential employee assistance support for employees and their families.
- Lifestyle Benefits: Cycle to Work scheme, technology purchase programme, travel insurance options, dental cover and employee discounts.
- Time Off: 25 days' holiday plus public holidays, holiday buy scheme, early Friday finishes and a day off for your birthday.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)