Client Solution Architect

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

As a Client Solutions Architect (CSA), you will work with enterprise clients in Florida to initiate, solution, and deliver IT solutions across AI, Data Center, Networking, Security, Cloud, and Digital Workplace. This role serves as a trusted advisor to clients by understanding their business priorities, IT architecture, and transformation initiatives while building relationships with key stakeholders.

This role is responsible for revenue growth through client acquisition, retention, and satisfaction, along with achieving operating and margin targets and supporting continuous improvement.

Remote role but we are targeting candidates in or near the greater Orlando, or Tampa areas, with occasional onsite client or company meetings and travel up to 50%.

What you’ll do as the:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Client Strategy and Relationship Development

• Serve as a trusted advisor to new and existing clients by understanding their business goals, IT architecture, and transformation priorities.
• Align with the client CIO/CTO agenda and build relationships with key technical and business stakeholders.
• Identify opportunities proactively with the sales team and support account growth across assigned clients.

Solution Development and Technical Expertise

• Conduct high-level scoping and bring in the right technical experts to support discovery and solution design.
• Create responses to customer RFPs and technical solution components of statements of work.
• Develop pricing, technical documents, high-level designs, and presentations that clearly explain design principles, rationale, and implications.
• Lead design sessions, capability discussions, and solution presentations for customers and OEM partners.
• Support short-term billable engagements such as assessments, proofs of concept, or architectural engagements to maintain technical depth and offset cost of sales.

Practice, Partner, and OEM Collaboration

• Maintain a thorough understanding of Zones products, services, solution offerings, capabilities, and differentiators.
• Attend sales enablement sessions and provide added insights to sales teams on products, services, technologies, trends, and solutions.
• Develop relationships with key OEM and delivery partners to support specific pursuits and joint go-to-market plans.
• Identify OEMs critical to Zones’ success within each account and influence deal registration by communicating Zones’ value.
• Work with delivery partners, when needed, to develop competitive pricing and winning client solutions.

Pipeline, Forecasting, and Reporting

• Manage pipeline and forecast product and services revenue and gross margin for the defined market.
• Maintain current pipeline, forecast, time and billing, project, and activity reporting using defined tools and meeting submission deadlines.
• Support other solution architects, geographic areas, and practices as needed based on subject matter expertise, skill set, demand, and availability.
• Support customer satisfaction goals and continuous improvement across assigned accounts.

What you will bring to the team:

• Bachelor’s degree in Computer Science, Engineering, Business or related discipline; equivalent years of experience is acceptable
• Minimum 12 years of experience in an IT Infrastructure Services space in the Enterprise environment and a minimum of 5 years in a pre-sales role
• Ability to lead opportunities across all practice areas– Digital Workplace, Cloud, Data Center, Security, Networking, and AI
• Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective
• Understanding of the industry, market, customers, competitors, suppliers, partners and capabilities of the business.
• Ability to communicate effectively with clients, colleagues and management.
• Professional, business-focused attitude and courteous manner towards clients, partners, and peers
• Ability to travel an average of 50% of the time

Qualified candidates can expect a salary in the $150,000 - $200,000 range plus bonus based on successful achievement of targets.

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.