Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Job Description

Supports the telephone "hotline" function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming "hotline" calls.

Roles & Responsibilities

About Availity

Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India

Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams’ partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

About the Role

We are looking for a Client Services Support Specialist to join our India team. In this role, you will serve as a key contributor to both customer experience and operational data support. You will often be the first point of contact for customers through the Contact Centre while also supporting backend data entry, validation, and research activities. This role plays a critical part in driving customer satisfaction, ensuring data integrity, and supporting business operations.

As a brand ambassador of Availity, you will build customer loyalty by delivering timely, accurate, and professional support while adhering to company policies, process guidelines, and information security standards.

All associates in this role undergo an extensive training program that provides foundational knowledge of systems, products, processes, and compliance requirements necessary to perform successfully.

Key Responsibilities

• Professionally manage in-bound and outbound international customer calls.
• Ensure compliance with company policies and procedures during all customer interactions.
• Execute assigned tasks in line with the latest work instructions and process updates.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Achieve daily productivity and quality targets consistently.
• Accurately document all customer interactions in the designated platform.
• Initiate post-call actions such as ticket submissions for password resets, account unlocks, etc.
• Ensure compliance with data integrity guidelines and the company’s information security policies

Required Qualifications

• Have at least 2-4 years of prior international call center experience.
• Having prior healthcare domain experience (with focus on the payer or administrative side would be an added advantage) – Preferrable
• Experience handling customer interactions through voice, email, chat, or ticketing systems.
• Experience working in a fast-paced, high-volume customer support environment.
• Should have excellent communication skills, active listening skills, good typing and MS office proficiency
• Open to work in US shift (India night shift)
• Open to work from office (Monday to Friday)
• PUC/ Diploma/graduate.

Preferred Qualifications

• Experience supporting U.S.-based customers or stakeholders.
• Experience in customer support, contact centre operations, healthcare services, healthcare technology, SaaS, or other customer-facing environments.
• Healthcare contact centre experience is preferred.
• Strong customer focus with excellent problem-solving and communication skills.

Why Join Availity India?

· Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.

· Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.

· Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.

· Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.

· Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.

· Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.

· Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.

What to Expect from the Hiring Process

Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.

Equal Opportunity Statement

Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.

Eligibility

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.