Client Services Project Manager

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Position Summary

The Project Manager, Client Services serves as a leader and trusted advisor, managing assigned client relationships through effective project management, coordination, execution, and advisory support on compliance-related matters.

Successful candidates will have demonstrated team leadership and professional experience in the electronic discovery industry, dispute support, and/or compliance services, with the ability to manage multiple projects and client relationships in a fast-paced environment.

Key Responsibilities

• Serves as the primary liaison for key client representatives, taking ownership of the overall service delivery relationship.

• Drives overall client satisfaction through effective coordination and communication of project deliverables.

• Provides guidance on project-related and technical matters to both clients and internal stakeholders.

• Effectively manages project forecasts and internal work schedules.

• Ensures client and project requirements are met with the highest level of quality and accuracy by validating deliverables and maintaining regular communication with clients and internal stakeholders.

• Provides proactive and consistent communication with clients. Addresses client issues promptly or escalates them to the appropriate internal personnel when necessary.

• Maintains accurate and up-to-date records on the status of all assigned projects.

• Demonstrates leadership with clients and internal stakeholders, ensuring project objectives are delivered professionally and to a high standard of quality.

• Builds client confidence and serves as a key representative of the company's commitment to high-quality service delivery.

Required Qualifications

• Native-level proficiency in Mandarin Chinese and fluency in English, both written and spoken.

• Bachelor's degree required. A postgraduate degree is preferred.

• Previous experience in one or more of the following areas: consulting, risk advisory, compliance, dispute support, legal technology, forensic technology, consulting firms, eDiscovery service providers, or internal or external legal counsel.

• Relativity certification is preferred (such as RCA – Relativity Certified Administrator). Candidates who are not currently certified must be willing to actively pursue Relativity certification after joining.

• Minimum of five (5) years of experience and a solid understanding of the eDiscovery lifecycle, including its processes, tasks, and value in risk advisory, dispute/litigation support, compliance, regulatory inquiries, and in-house legal functions.

• Ability to travel on short notice and, when required by project needs, work at or visit client locations across different cities for varying durations.

• Demonstrated success managing multiple concurrent projects.

• Excellent verbal and written communication skills in English, with the ability to demonstrate confident and professional leadership.

• Strong client relationship management skills, including the ability to proactively manage expectations, understand client needs, and align company capabilities to meet client requirements.

• Solid understanding of database design and management, data processing activities, and legal document review requirements.

• Demonstrated ability to:

  • Manage all phases of a project from initial planning through final production.

  • Develop and execute effective project plans.

  • Balance client requirements with project objectives.

  • Build and maintain strong client relationships.

  • Review financial and billing information accurately and in a timely manner to ensure project deadlines are consistently met.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.