Client Outreach Onboarding Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This role leads the KYC/AML client onboarding process for GCIB LatAm, serving as the primary point of contact between clients, Bankers, Operations, Risk, and other internal stakeholders. It manages the end-to-end onboarding lifecycle, ensuring timely collection of CDD and ECDD documentation, resolving onboarding obstacles, and meeting critical signing deadlines.

The role applies pragmatic, client-focused approaches while ensuring compliance with all applicable policies and regulations. It represents the voice of the client internally, works across Lines of Business to address coverage gaps, mitigates KYC-related risks and business impacts, and drives process improvements, performance metrics, and enhancements to client engagement and onboarding practices.

Responsibilities:

• Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding

• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions

• For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines

• Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements

• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any

• Drives the organization and recording of client contacts in appropriate systems of record

• Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners

• Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts

• Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions

• Raise process issues and improvements that collectively help our clients

• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue

• Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate

• Own timely collection of client required documentation, including follow up where needed

• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations

• Consider, propose or feedback on potential client portals or improved methods of interaction

• Own performance metrics, and ensure any exceptions are resolved within required timeframes

• Master customer due diligence (CDD) requirements and guide clients as needed to comply

• Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply

Required Skills:

• Bachelor's degree or equivalent experience

• 4+ years experience in a client facing role within the financial services or a related industry

• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)

• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

• Must demonstrate a strong client focus

• Demonstrable ability to work across lines of business, regions and global client groups

• Understands how the client book fits into the overall business growth strategy

• Understand big picture and ability to work well independently

• Ability to initiate and build strong relationships with all levels of the organization

• Excellent interpersonal skills for motivation, collaboration and encouragement

• Professional Demeanor: Demonstrating patience, composure, and positive attitude.

• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

• Proficiency in English and Spanish

• Additional languages desirable: Portuguese

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking