Client Operations and Finance Manager- Mobile App - £50k-£70k

Client Services Operations – Market Research

My client is a rapidly expanding app-based company in Central London, specializing in the market research and paid survey arena (Top 100 Lifestyle App Store). With millions of users worldwide answering millions of surveys per month, they are looking for a proactive and analytical Client Services Analyst to support both their client-facing and internal operational activities.

This role combines elements of client servicing, operations, and finance, offering exposure to multiple parts of the business in a fast-paced, collaborative environment.

Job Description

• Manage day-to-day client interactions and internal operational workflows.
• Build and maintain strong relationships with business partners, fostering collaboration and identifying opportunities for growth.
• Handle invoicing and payments, including issuing client invoices, tracking receipts, following up on late payments, and making bank transfers, ensuring smooth financial operation.
• Conduct data analysis to identify patterns, trends, and insights that inform decision-making and improve performance.
• Provide high-quality support to clients, ensuring a consistent and positive experience.
• Contribute to product development by sharing client insights, testing new features, and providing feedback for product roadmaps.
• Stay informed about industry trends, gather feedback, and propose data-driven improvements.

Requirements

• 2+ years of experience in client servicing, customer success, relationship management, or financial operations.
• Excellent written and verbal communication skills with strong English proficiency.
• Highly detail-oriented and confident working with numbers.
• Proficiency with analytical tools such as Excel, SQL, or BI platforms.
• Familiarity with accounting systems such as Quickbooks or Xero.
• Self-starter who thrives both independently and in small teams.
• Experience in the market research or advertising industries, particularly engaging with large client portfolios, is a plus.

Company offers

• Competitive salary (45k - 80k GBP gross annually, depending on experience).
• Exciting and challenging work within a growing startup and friendly team.
• Opportunity to gain broad experience across multiple areas of the business.
• Hybrid working model: minimum 2 days per week in our London office.
• Based in London, United Kingdom.

Seniority level

Entry level

Employment type

Full-time