Client Operations Analyst
PayIt · Kansas City, Missouri ·
- Category
- Operations
PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more.
Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.
About The Role
The Client Operations Analyst serves as the operational execution engine for the Client Operations organization. This role supports clients and internal reams by managing operational workflows, triaging issues, maintainig documentation, preparing reporting, and ensuring client-impacting work progresses efficiently through resolution.
Analysts operate within a pooled support model and help deliver a consistent, high-quality client experience across the PayIt client portfolio.
Core responsibilities
- Triage and manage incoming operational requests, issues, and support activities.
- Gather information, document findings, and escalate issues appropriately.
- Prepare recurring and ad hoc operational reports.
- Maintain client documentation, SOPs, operational records, and escalation paths.
- Support release readiness activities, known issue tracking, and post-release monitoring.
- Coordinate with Client Operations Managers, Support Engineering, Product Engineering, Implementations, and Client Success teams to drive operational follow-through.
- Identify operational risks, recurring issues, and opportunities for process improvement.
- Support client training and operational enablement activities as needed.
What success looks like
- Operational tasks are completed accurately and on time.
- Issues are triaged effectively and escalated with complete information.
- Reporting is accurate, timely, and actionable.
- Documentation remains current, organized, and reliable.
- Clients and internal stakeholders receive timely communication and follow-up.
- Operational risks are identified and escalated proactively.
- Team processes continuously improve through feedback and operational insights.
Skills & abilities
- Strong organization and attention to detail.
- Effective written and verbal communication skills.
- Ability to manage multiple priorities simultaneously.
- Strong problem-solving and analytical thinking skills.
- Ability to learn technical systems and operational workflows quickly.
- Comfortable working in a fast-paced, evolving environment.
- Collaborative mindset and strong cross-functional partnership skills.
Why Work For Us:
- Our mission matters. Your work will make life better for our government agency clients and the millions of residents they serve.
- You’ll do some of the best work of your career here. We tackle complex challenges that are interesting to solve, and you’ll grow a ton working at PayIt
- People are our most important resource. Everyone has a voice. Collaboration is our default setting. And we have fun together.
- We #payitforward with our corporate volunteer program, serving the communities where we work and live.
- Competitive salaries, excellent benefits, flexible working arrangements, and all the resources you will need to do your best work.
What We Care About:
We hire high-aptitude, high-integrity people who are great communicators and want to be part of a growing team.
A Note About AI at PayIt
We love AI. We use it every day and encourage our team to find creative, effective ways to put it to work. If you join PayIt, you'll bring the same enthusiasm for exploring how AI can amplify impact, productivity, and innovation. During the interview process, though, we want to hear from you, not a model. Our goal is to understand how you actually think, solve problems, and communicate, so we ask that your live conversations and assessment responses be your own work.
Commitment to Equal Opportunity
PayIt is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
PayIt is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an email to the People Operations Team and let us know the nature of your request and your contact information.
NOTE: U.S. Citizens and all those authorized to work for any employer in the U.S. are encouraged to apply. We are unable to provide sponsorship in the United States at this time. PayIt participates in E-Verify. To learn more, click here. Canadian Citizens and those authorized to work in Canada without sponsorship are also encouraged to apply.
To all recruitment agencies: PayIt does not accept agency resumes. Please do not forward resumes to our careers’ alias, PayIt employees or any other company location. PayIt is not responsible for any fees related to unsolicited resumes.
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Within the parameters of this position, ensure the confidentiality, integrity, and availability, and exercise due care of, company, client, and citizen data that is stored, processed, and transmitted by and for PayIt, as outlined in PayIt’s Business Code of Conduct and Information Security Policies.