Client Implementation Manager
Atlas HXM · Canada; United States of America ·
- Category
- Management
- Experience
- 3+ years
Atlas HXM is the global workforce platform built on compliance. We help companies determine how to engage each member of their workforce and then execute with accountability built in — direct Employer of Record (EOR), Agent of Record (AOR), payroll, and compliance capabilities backed by a decade of practitioner-led expertise. Recognized as a category Leader by NelsonHall and Everest Group, Atlas HXM builds Human Experience Management into everything we do, guided by our "For People, by People" principle.
The future of work is borderless, and so are we. Our people are located around the globe — in the U.S., the UK, India, Colombia, China, and beyond. Diversity and belonging are not just values; they are who we are.
We are also committed to making a positive impact. Through our Environment, Social, and Governance (ESG) impact initiative, we are addressing our environmental footprint and promoting social responsibility. Our impact program is central to our vision and culture, focusing on employee wellness, diversity, charitable work, and ethical corporate governance.
Join our dynamic team as a Client Implementation Manager and play a crucial role in supporting our Operations team to achieve milestones and goals for our clients. We seek a passionate and innovative individual who can effectively manage client onboarding assignments, demonstrate exceptional project management skills, and ensure customer satisfaction. The ability to lead projects, manage key stakeholders, and collaborate with internal and external parties is critical to success. This is an exciting opportunity to make a significant impact.
Responsibilities
- Serve as the main point of contact for multiple high-value clients, building trust and ensuring their needs are met and exceeded throughout the Implementation phase.
- Develop and maintain detailed phased project plans for small to enterprise clients that outlines project goals, scope, timelines, and resource requirements.
- Collaborate with clients on strategic discovery to understand their business processes, expansion needs, and work with internal teams to develop and configure solutions.
- Drive impact analyses and comprehensive change management plans to ensure a seamless client experience.
- Identify and communicate potential risks or challenges during the Implementation phase and proactively manage solutions.
- Develop and maintain comprehensive documentation and procedures for client onboarding and offboarding.
- Collaborate with clients to customize global onboarding and offboarding processes, aligning with their specific needs and policies.
- Effectively communicate with clients and internal stakeholders to ensure project success
- Provide guidance, training, and support for clients to ensure they have effective adoption and continued engagement post-implementation
- Establish and implement quality control processes to ensure project deliverables meet the specified standards.
- Take ownership, escalate, and resolve risks and issues in a timely manner to ensure client satisfaction by meeting milestones and goals
- Collaborate with internal departments and stakeholders to ensure project timelines are met and hold them accountable for project dependencies and commitments
About you
- You have work experience as an Implementation Manager or Client Onboarding Manager, with a minimum of 5-7 years in a similar role; PMP (Project Management Professional) or equivalent certification is preferred.
- High level of proficiency with project management, CRM, and ticketing software (Asana, Zendesk, Hubspot, etc.)
- You have 3-5 years of proven client management or solutions experience with large to enterprise clients
- You have experience in HR and/or Payroll, with a strong understanding of global processes, practices, and regulations.
- You have proven experience in identifying issues, finding solutions, and adapting to changing circumstances
- You have excellent organization, communication, and time-management skills to manage multiple tasks and deadlines.
- You have proficiency in data analysis and the ability to make data-driven decisions.
- Proven ability to drive accountability, navigate objections, and overcome challenges
- You have strong time management and organizational skills, allowing you to meet project deadlines and manage competing priorities
This position description may not describe all duties, responsibilities, and skills associated with this position. It is intended to portray the major aspects of the job. Other duties or skills may be required.
What We Offer
- The opportunity to work with a purpose — simplifying global expansion across borders and cultures
- A diverse and inclusive environment
- Country-specific benefits
- Flexible PTO
- Your birthday off and a day for you to volunteer and give back to the organization of your choice
- Generous Parental Leave Program
- Growth and development opportunities with access to a top learning content provider
- The opportunity to challenge yourself in a high-performing organization and leave each day knowing you have made an impact.
Atlas Technology Solutions, Inc. (Atlas HXM) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Atlas HXM is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Atlas HXM are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Atlas HXM will not tolerate discrimination or harassment based on any of these characteristics. Atlas HXM encourages applicants of all ages.
Atlas HXM will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.
Hiring decisions are based upon Atlas HXM’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, and location.
This role will be subject to a background check under local law after an employment offer has been made. Employment may be subject to results. In addition, references may be requested at the final stage of the process.
Atlas HXM will only email candidates from an “@atlashxm.com” email address. Candidates should ignore communications purporting to be from Atlas HXM that originate from any other email address. Atlas HXM will never ask candidates or employees to purchase gift cards or otherwise make payments in connection with applying for a job with Atlas HXM.