Admin & Communications Virtual Assistant

We at Acxelsus are on a mission to showcase exceptional Filipino talent globally. Beyond educational credentials and professional experience, we highly prioritize passion, dedication, loyalty, and a proactive attitude towards personal growth.

Our foundation is built upon a set of core values - R.I.G.H.T. - representing Reliability, Integrity, Goal-Oriented mindset, Happiness, and Teamwork. These values define our identity and guide our approach to achieving success.

If you are passionate about advancing your career, forging genuine connections, and becoming part of a team committed to your success, join us!

Job Overview

The Admin & Communications Virtual Assistant will support a Singapore-based education company providing tutoring, school admissions, and university application services. The role involves handling parent, student, teacher, and school communications, coordinating schedules, and assisting with admin and operations. The ideal candidate is warm, organized, proactive, and an excellent communicator. Korean language skills are a strong advantage.

Key Responsibilities

• Inbound Communications: Manage one of the company's mobile phone lines and respond promptly to WhatsApp, KakaoTalk, LINE, email messages, and phone calls covering general queries, booking requests, follow-up requests, and scheduling changes.
• Class Schedule Reminders: Send daily class schedule reminders to parents and teachers via WhatsApp, KakaoTalk, and LINE, ensuring accuracy of dates, times, and class details.
• Information Blasts: Prepare and send scheduled information blasts and announcements to parents and teachers via WhatsApp, KakaoTalk, and email.
• Booking & Scheduling Support: Process booking requests and scheduling changes, and coordinate with the Operations team to keep class schedules up to date.
• Data Entry & Records Management: Perform daily data entry and maintain accurate, organized records in Google Drive using Google Sheets and Google Docs.
• Internet Research: Conduct internet research as requested by the Operations team and summarize findings clearly.
• Stakeholder Communication: Communicate professionally and warmly with parents, students (ages 13–18), teachers, and education institution partners, adjusting tone across age groups and audiences.
• Administrative Support: Assist with administrative tasks and other duties as assigned to support the centre's daily operations.

Qualifications

• Experience: 2–3 years in virtual assistance, client communications, and administrative support. Experience in education/tutoring industry is a strong advantage.
• Technical Skills: WhatsApp, KakaoTalk, LINE, email, phone handling, Google Drive, Google Sheets, Google Docs, and internet research tools.
• Soft Skills: Clear and effective communicator; kind, positive, warm, and energetic; professional and respectful; organized, responsible, and thorough; mature and takes initiative; detail- and task-oriented; able to multitask effectively.
• Nice to have: Social Media Management, Graphic Design, or Video Editing skills are a plus.
• Language: Excellent spoken and written English. Korean language ability at any level is a big plus.
• Education: Bachelor's degree in Communications, Education, Business Administration, or any related field.

What We Offer

Here at Acxelsus, our people come first. We offer total compensation to ensure our team experiences overall wellness and has the financial resources and support they need.

• Market-competitive salary
• Health & group life Insurance
• Fixed weekends off; Dayshift schedule
• Paid time off and birthday leave
• Learning & development
• Employee recognition
• Work-life balance
• Diverse and positive work environment