Client Accounting Transactions Manager

We are seeking an exceptional Client Accounting Transactions Manager to lead and develop the service delivery of our Accounts Receivable, Accounts Payable, Credit Control, Data Administration, and Cashiering functions.

This role combines strategic service delivery optimisation for our corporate and client financial transactions, with hands-on development of our people and processes. Working closely with the Head of Client Accounting and senior stakeholders, the Client Accounting Transactions Manager drives operational excellence, maintains robust financial controls, safeguards client monies, and delivers continuous process improvement. The role provides leadership to a team of specialist Team Leaders, ensuring accountability, consistency, and high standards across all accounts processing activities.

Responsibilities

• Lead the total service delivery of the Accounts Receivable, Accounts Payable, Credit Control, Data Administration, and Cashiering functions;

• Lead and develop a team of 5 x Team Leaders (who in turn manage between 3-5 employees), ensuring people development and the success of each Transactional Team;

• Ensure the integrity, accuracy, and maintenance of property, client, supplier, tenant, and financial data;

• Provide regular management information, reporting, and insights to support decision-making that will continuously improve the effectiveness of Cluttons’ client accounting function;

• Work collaboratively with operational and business leaders to support service delivery objectives;
• Foster a culture of accountability & collaboration across Client Accounting transactional teams, whilst upholding best-in-class customer service for all internal and external stakeholders;
• Manage internal and external client relationships, ensuring continuity of service and client satisfaction;
• Act as a senior escalation point for operational issues and service delivery challenges;
• Drive strong operational cash collection and credit management practices;
• Lead the implementation of new technologies, automation, and system enhancements to optimize delivery of Client Accounting;
• Promote strong financial data governance and quality control standards across all Client Accounting transactional processes;
• Ensure compliance with company policies, financial controls, client requirements, and regulatory obligations.

Key Performance Indicators

• Upholding service delivery against agreed operational SLAs.

• Accounts receivable collection performance.

• Reduction in aged debt balances.

• Accounts payable processing accuracy and turnaround times.

• Cash allocation and reconciliation accuracy.

• Data quality and system integrity measures.

• Audit and compliance outcomes.

• Team performance, engagement, and development.

• Process improvement and operational efficiency gains.

Requirements

Essential

• Demonstrable experience leading operational finance, client accounting, shared services or business processing teams;

• Strong understanding of Accounts Receivable, Accounts Payable, Credit Control, Cashiering, and financial administration processes.

• Experience operating within a controlled financial environment with responsibility for governance, compliance, and risk management.

• Proven ability to improve operational performance through process review, optimisation, and service development;

• Strong analytical, organisational, and problem-solving skills;

• Strong people management skills, fostering a culture of accountability

• Excellent communication and stakeholder management abilities.

Desirable

• Experience within the real estate, property management, surveying, housing, or facilities management sectors.
• Knowledge of RICS Client Money requirements and client accounting best practice.
• Experience of using TRAMPS property management software.
• Professional accounting qualification (ACCA, CIMA, ACA) or equivalent operational leadership experience.
• Experience in process mapping, workflow design, and operational improvement initiatives.

Benefits

• Hybrid working - to give you the flexibility you need
• Holidays: 27 days increasing in line with level or length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Plus a Flexible benefits policy that allows you to pick and choose additional benefits as below:

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical insurance for family cover
• Discounted critical health insurance and more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team.

We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.