Clerical Support Representative

SUMMARY

This position performs tasks related to mail, data entry, and requests from the technical staff and outside vendors. The position provides essential administrative support to ensure the smooth processing of insurance claims.

RESPONSIBILITIES

• Monitors and processes the email system and AS400 via established guidelines.
• Tracks, indices, and distributes incoming mail and faxes. Compiles and verifies the accuracy of information; sorts information to prepare source data for computer entry.
• Analyzes and processes reports for the Underwriting Department.
• Reviews and processes various vendor reports and billing. Ensures accurate payments are applied.
• Identifies instances of inaccurate payment of accounts; notifies agents of errors for corrections. Performs other duties as assigned.

JOB REQUIREMENTS

• Requires a high school diploma or equivalent.
• Experience in an office setting is a plus. Requires computer literacy and the ability to learn software applications.
• Proficient in Microsoft Suite (i.e., Word, Excel, PowerPoint, etc.).
• Excellent interpersonal and communication skills. Basic reading, writing, and math skills.
• Requires attention to detail and the ability to multi-task. Excellent time management and organizational skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do manual tasks, which may include the use of hands to finger and handle controls. Tasks may also require the ability to talk or hear. The employee will frequently sit, bend, and reach with hands and arms and is occasionally required to stand and walk. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think, and read. Oftentimes the employee will be communicating and interacting with others while working. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments.

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