Con Edison, a multibillion-dollar energy utility, is leading the clean energy transition in New York City and Westchester County. We are investing hundreds of millions of dollars annually to integrate distributed resources into our electric and gas systems, support electric vehicle charging infrastructure, and scale adoption of energy efficiency and clean heating technologies across our customers.
The Clean Energy Data Product Owner will lead the Building Energy Usage Portal (BEUP), Con Edisons customer-facing data platform that provides aggregated building energy usage information to support benchmarking, Local Law compliance, customer energy insights, and future clean energy planning needs. This role requires a strong leader who can manage people, projects, vendors, administrative responsibilities, customer relationships, and governmental stakeholder needs while also understanding and managing software delivery, data quality, application operations, and regulatory obligations. The successful candidate will be able to organize ambiguous issues, drive resolution across teams, communicate clearly with technical and non-technical audiences, and ensure BEUP remains reliable, accurate, customer-centered, and positioned for future modernization.
Core Responsibilities- Lead BEUP as a customer-facing clean energy data platform by setting direction, priorities, operating expectations, modernization plans, and performance goals in alignment with business, regulatory, customer, and Digital Products objectives.
- Manage BEUP employees and matrixed resources, including coaching, work assignment, prioritization, performance support, issue escalation, cross-training, vendor coordination, administrative routines, budgets, forecasts, and delivery risks.
- Serve as the primary relationship owner for direct customer, governmental, municipal, regulatory, and external stakeholder interactions, including NYC agency coordination, Local Law and benchmarking inquiries, customer escalations, public-facing communications, and stakeholder issue resolution.
- Translate customer, regulatory, operational, and business needs into clear requirements, decision documents, process flows, work plans, testing expectations, release materials, executive updates, regulatory inputs, and stakeholder communications.
- Lead software, data, and operational delivery with IT, data engineering, Agile delivery teams, vendors, customer operations, and business partners from concept through release, adoption, production support, and continuous improvement.
- Oversee BEUP data quality, operating controls, metrics, issue resolution, and service performance, including consumption variances, estimate replacement, meter-to-property relationships, ESPM exchanges, source-system discrepancies, customer-reported issues, platform reliability, SLAs, adoption, and reporting accuracy.
- Promote privacy, cybersecurity, data governance, documentation, risk management, and operational controls necessary to support a regulated, public-facing energy data platform.
- Perform other related tasks and assignments as required.
Required Education/Experience- Master's Degree and a minimum of two years relevant experience or
- Bachelor's Degree and a minimum of three years relevant experience or
- Associate's Degree and a minimum of five years relevant experience or
- High School Diploma/GED and a minimum of seven years relevant experience
Preferred Education/Experience- Master's Degree in Computer Science, Information Technology, Engineering, Data Analytics, Business, or applicable degree and three years related work experience in people leadership, project or program management, customer-facing operations, public-facing stakeholder engagement, software or data product delivery, clean energy, utility operations, or a related digital product environment.
Relevant Work Experience- Experience leading teams, assigning work, coaching employees, coordinating matrixed resources, managing priorities, resolving escalations, and driving accountability across people, projects, vendors, and operational responsibilities, required.
- Experience managing customer-facing or public-facing services, including direct customer engagement, customer service operations, issue escalation, stakeholder communications, and relationships with governmental, regulatory, municipal, or political entities, required.
- Experience managing projects, programs, administrative processes, budgets, forecasts, vendor coordination, resource plans, governance routines, executive reporting, and delivery tradeoffs, required.
- Experience understanding software delivery and data concepts, including requirements gathering, process design, testing, release readiness, Agile/Scrum delivery, data validation, system integrations, dashboards, and production support, required.
- Strong communication, presentation, writing, facilitation, judgment, problem solving, and stakeholder management skills, with the ability to organize ambiguous issues and drive practical resolution, required.
- Experience managing product or operational metrics, data quality indicators, service levels, customer support trends, executive status reporting, and performance improvement actions, required.
- Experience with clean energy, energy efficiency, benchmarking, Local Law 84, Local Law 97, CLCPA, customer energy data, utility operations, or regulated business processes, required.
- Experience with Salesforce, Power BI, Azure DevOps, Energy Star Portfolio Manager, C3, AMI, CC&B, SQL, data governance, or other customer, utility, software, or data platforms, required.
- Experience producing public-facing, regulatory, executive, or governmental communications, including briefing materials, customer notices, stakeholder presentations, and formal documentation, required
Licenses and Certifications- Driver's License Required
- Other: Data Management, Governance, Professional (CDMP) Preferred
- Other: Agile, SAFe Agile
Additional Physical Demands- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
- Strong oral and written communication skills.
- Demonstrated analytical, organizational, and problem-solving skills.
- Ability to manage multiple assignments, prioritize work, and meet deadlines.
- Ability to build effective working relationships with internal and external stakeholders.
- Proficiency with Microsoft Office tools, including Word, Excel, Outlook, and PowerPoint.
- Experience with software delivery, testing, release readiness, and production support processes.
- Ability to interpret data quality issues, system defects, dashboards, reports, and customer usage data.