Claims and Incident Manager

An Incident Claims Manager oversees the end-to-end processing of property and casualty insurance claims, ensuring they are handled efficiently, accurately, and in compliance with legal standards. They lead teams to investigate, evaluate, and resolve claims, often focusing on high-risk areas like premise liability, property damage, or incident resulting in bodily injury to mitigate financial exposure and ensure fair settlements.

Key Responsibilities

· Incident Investigation: Evaluating and documenting accidents, safety incidents, or worksite breaches.

· Claim Evaluation: Reviewing coverage, assessing damages, and determining liability for insurance claims.

· Team Leadership: Supervising claims staff, assigning tasks, and providing guidance.

· Litigation Support: Coordinating with legal counsel on high-exposure claims and potential lawsuits.

· Risk Mitigation: Analyzing claim trends to develop strategies that minimize future risk.

· Vendor Management: Managing relationships with third-party administrators (TPAs) and other service providers.

Qualifications & Skills

· Experience: Usually 5–10+ years in claims handling, specifically in general liability or bodily injury.

· Education: Some college, or a related field, often with professional certifications like AIC (Associate in Claims) or ARM (Associate in Risk Management).

· Skills: Strong negotiation, analytical, and communication skills are essential.

· Technical Knowledge: Familiarity with claims management software (HSI, Concentra, etc.)

Work Environment & Salary

· Roles: Corporate risk management department.

· Salary: 60k to 80k

Reports to Thomas Takada