Ciudad de México | Global Technology - IT Support Associate I | Especialista Junior en Soporte de TI

Developing professional who resolves complex issues, supports upgrades, conducts advanced
troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.

Competency Responsibilities and Expectations

Technical Expertise

• Provides second-level technical support for complex hardware,
• Performs advanced troubleshooting, root cause analysis, and implements permanent fixes.
• Assists in system upgrades, deployments, and configuration of enterprise applications.

Communication and Leadership

• Communicates effectively with stakeholders, providing clear status updates and technical guidance.
• Takes ownership of escalated issues and coordinates resolution across teams.
  

Customer Service Mindset

• Delivers proactive support by anticipating user needs and preventing potential issues.
• Maintains strong relationships with end-users through responsive and empathetic service.
  

Critical Thinking

• Evaluates complex problems and designs innovative solutions aligned with organizational goals.
• Prioritizes tasks based on business impact and resource availability.
  

Governance and Standards

• Enforces compliance with IT security policies, standards, and regulatory requirements.
• Conducts periodic reviews of system configurations and access controls.
• Ensures accurate documentation for audits and maintains integrity of IT records.
  

Vendor and Financial Acumen

• Manages vendor relationships for service agreements, repairs, and procurement.
• Evaluates vendor performance and escalates concerns when necessary.

• Bachelor’s degree in Computer Systems Engineering, Software Engineering, Information Technology, Information Systems, Computer Science, Information Technology Management, or a related field; or one to two years of relevant IT experience; or an equivalent combination of education and experience.
• Strong knowledge of network policies, network topology, LAN environments, and IP standards.
• Technical proficiency in corporate systems, applications, and business processes.
• Proactive mindset with a focus on process improvement through task and workflow automation.
• Strong interpersonal and communication skills.
• Customer service-oriented, solution-focused, and innovative.
• Proficiency in software applications and technology tools.
• Intermediate to Advanced English proficiency.

Expeditors ofrece excelentes beneficios

• Sueldo competitivo
• Prestaciones superiores a la ley
• Seguro de vida
• Seguro de gastos médicos mayores
• Plan de compra de acciones para empleados
• Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

• Competitive salary
• Benefits above the law
• Life insurance
• Insurance of major medical expenses
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.