CityBee Customer Support Specialist

CityBee, after more than 12 years, has emerged as one the key players in the car-sharing landscape across the Baltic region. Our operations span three countries: Lithuania, Latvia, and Estonia. The primary goal is to enable people to travel freely without the necessity of car ownership, thereby contributing to reduced traffic congestion and lowered CO2 emissions within cities. Thanks to the car-sharing services, as many as 15 thousand fewer cars now fill the streets and parking lots, showcasing the substantial influence of a solitary shared vehicle that can effectively replace the necessity for 15 privately owned cars!

CityBee belongs to Modus Mobility, which strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Modus Mobility also includes MyBee (car subscription).

At the moment, we are looking for a proactive Customer Support Specialist (full time) who wants to become a part of CityBee team.

As a Customer Support Specialist, you will be responsible to:

• Ensure exceptional customer support via email, online chat, phone or other channels
• Go extra mile for the customer collaborating with support team
• Proactively watch out for the best interest of our customers
• Escalate issues to your team leader or other departments as required
• Provide training and assistance to other new team members when needed

Requirements

To be perfect fit we expect you to:

• Have a customer-oriented mindset – any experience working with customers would be an advantage
• Have excellent communication skills
• Be able to communicate clearly on the phone
• Be well organized and attentive to details
• Be fluent in Lithuanian and good English language knowledge (Russian language is an advantage)
• Have a positive “can-do” attitude
• Be able to work flexible hours (weekends and shifts)

Benefits

• Health and Safety Perks: Enjoy benefits like private health insurance (after probation), personal accident coverage

• Little Perks, Big Smiles: We have some little extras for you, including a dog-friendly office space, snacks in the kitchen, free parking for your convenience, and fun regular events to look forward to
• Flexibility at Your Fingertips: Work from home or our modern office, offering flexibility to optimize productivity and well-being
• Freedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done

Salary: 9.26 Eur/hour (gross)