Children’s Program Manager

The Children’s Program Manager is a passionate leader who shapes unforgettable mountain experiences for children, families, and our teams at Snowbasin resort. This role owns the overall guest and employee experience across all Children’s Programming, elevating quality and consistency while inspiring a high-performing, safety-first culture. Success is achieved through close partnership across the resort, thoughtful hiring and team development, and the creation and delivery of innovative programs and services.

Essential Duties and Responsibilities

• Champion the Children’s School experience at Snowbasin, setting the on-mountain standard for lesson quality, coaching, and care for children and families, while evolving programs to align with resort and company goals and drive sustainable financial success

• Model a safety-first approach in everything we do on and off the snow by staying current on guest and employee health and safety regulations, including universal precautions, allergies, child abuse guidelines, background checks, emergency response plans, and lightning procedures.

• Recruit, hire and train staff; coordinate with team members to facilitate department activities and responsibilities.

• Provide daily oversight and supervision of team members; ensure correct staffing across the department.

• Support and coach team members to achieve desired outcomes.

• Manage department uniform inventory, including ordering and the uniform check out/check in process.

• Manage and maintain department locker inventory and department logistics equipment such as fencing, flags, radios, office supplies, etc.

• Establish strong working relationships/partnerships across all resort operations.

• Enact general emergency procedures; coordinate and respond to emergencies as needed.

• Coordinate all aspects of multi week programs, including staffing, awards, activities, and participant communication

• Order all necessary food supplies for daily operations, including lunch and snacks.

• Assist with the development and implementation of new or expanded children’s programs.

• Adhere to the department budget

• Collaborate with other members of the Ski and Ride School management team on daily operations.

• Represent Snowbasin in the community, strengthening local relationships and partnerships and supporting resort priorities as needed.

Qualifications

• Ability to coach and problem solve in an effective manner while building and maintaining positive relationships.

• Exceptional interpersonal skills with the ability to remain calm in stressful situations.

• Strong organizational, analytical, problem-solving and conflict resolution skills.

• Aptitude for giving and receiving feedback in a positive manner.

• Ability to pivot and embrace changes to operations when necessary.

• High level of energy and enthusiasm for providing exceptional guest service.

• Excellent communication, organization and planning skills.

Work Schedule and Environment

• Must be physically capable of working in a mountainous winter environment in varying weather conditions.

• Weekend, and holiday availability required as well as flexibility with work schedule; available on-call as necessary.

• Frequently lift and move items weighing up to 50 lbs and perform tasks including, but not limited to, shoveling snow, carrying/moving fencing, setting up outdoor lesson equipment, setting up lunch room, moving tables.

Education and Experience

• Demonstrated management/supervisory experience required.

• PSIA / AASI Level II minimum

• Bachelor’s Degree in Recreation Management, Child Development,or 4+ years of equivalent work experience.

• Experience working in the Ski and/or Tourism industry preferred