Job Description

JOB TITLE:

Child Support Program Manager

FLSA STATUS:

Non Exempt

DEPARTMENT:

Tribal Court Department

BACKGROUND

General

REPORTS TO:

Tribal Court Director

UNIFORM REQUIRED:

No

SALARY RANGE

10

APPROVED ON:

TC-4/28/2026

FUNDING SOURCE:

Office of Child Support Services (OCSS)

FUNDING EXPIRATION:

Recurring

Tribal Preference will be given in accordance with BRBRR Act Relating to Employment.

POSITION SUMMARY: Under the general supervision of the Tribal Court Director, the Child Support Program Manager will be responsible for oversight of the Tribal IV-D Program to ensure all budget and program aspects are implemented, management of staff, including hiring; managing of budget and Program Requirements. Child Support Program Manager will manage the Bear River Band Child Support Services (BRBCSS) program operations. This position will require strategic direction to produce and implement program goals to fit the overall mission of the Bear River Band Tribal Court. Responsibilities include planning and development; collaboration and coordination with state, federal, and other Tribal child support enforcement agencies; performing financial, statistical, analytical, and narrative reporting; and the supervision of program staff and day-to-day operations to ensure program compliance with federal, state, and Tribal regulations. In addition, this position will manage and assist staff to receive, process, and disburse all child support collections received by the BRBCSS in a timely manner, completing complex child support calculations to accurately certify accounts to the clients, courts, attorneys and other state and Tribal jurisdictions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Train, supervise and evaluate the performance of assigned staff; assign and adjust workloads; implement internal regulations or policy changes affecting the day-to-day operation of the program.
• Assume responsibility and take responsibility in the absence of child support staff.
• Plan, develop, update, implement and administer policies and procedures necessary for the efficient ongoing operation of the Bear River Band Child Support Services (BRBCSS) program.
• Develop and maintain cooperative relationships with state and federal agencies to exchange information, coordinate services and activities, interpret policies and procedures, and fulfill program requirements.
• Ensure compliance with state and federal regulations.
• Ensure the timeliness and accuracy of services delivered.
• Prepare and submit the annual Tribal budget proposal and year end close-out reports for approval by the funding agency and Tribal Council.
• Plan, review, coordinate, and participate in the work of the BRBCSS including establishing paternity and court ordered child support, securing child support payments, locating parents and supervising staff.
• Coordinate work with the Tribal staff attorney and other contracted attorneys.
• Ensure quality, efficiency, compliance and correct actions of work performed by the BRBCSS staff by reviewing cases periodically.
• Serve as a liaison between BRBCSS and other Tribal and state child support agencies.
• Maintain membership on national committees.
• Participate in and provide Tribal insight on federal regulatory changes.
• Provide complex certified account statements to each client annually, upon request of a client, and prior to a court hearing for modification.
• Provide training and support to agency staff to equip them to provide trauma-informed child support services to parents requesting and/or receiving child support. This includes, but is not limited to, DV screening and response, supported access to/resolution of good cause case closure requests, expedited case processing, coordination and referrals to community-based domestic violence service providers, safety modified correspondence and communications with survivors, and strategies for managing interactions with perpetrators.
• Provide information to the general public and others regarding BRBCSS services.
• Ability to comprehend, interpret, and present a variety of financial and legal documents including tax expense reports, case records, statutes, statistics, etc.
• Review receipt, distribution, and reconciliation reports for accuracy.
• Review, approve, and post accounting entries in accounting system.
• Monitor banking activity to ensure timely transactions and correct incoming and outgoing funds.
• Attend and participate in Tribal, state, and federal meetings, as necessary.
• Effectively use and maintain BRBCSS program automation system to organize, store and retrieve child support data.
• Evaluate the BRBCSS program strengths and weaknesses on an annual basis to identify opportunities for improvement and to continue the strategic direction of program goals and the overall mission of the Tribal Court.
• Ability to comprehend and interpret a variety of documents including tax expense reports, case records, statutes, statistics, etc.
• Ability to work with minimal supervision, well organized and able to handle multiple projects in a timely manner.
• Able to travel locally and out of the area for training and certifications.
• Must accept confidentiality as a strict condition of employment.
• Perform other duties as assigned.

AUTHORITY/SUPERVISORY RESPONSIBILITIES:

• Performs a full range of supervisory duties for BRBCSS staff. Plans work for subordinates based on priorities, nature of assignment, and capability of employee. Develop work performance plans and evaluate performance of subordinates. Provide advice, instruction and guidance to subordinates on work matters. Review and make recommendations on personnel actions such as, employment, retention, promotion, termination, training workshops, and seminars.

PREFERRED QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill and/or ability that are desired.

• Prefer experience in child support enforcement, or Tribal child support enforcement.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Substantial knowledge and understanding of court process and functions, prefer some working knowledge of the functions of Tribal court programs/divisions: Wellness, Drug, Family/Civil, Juvenile, and Criminal.
• Experience dealing with individuals in crisis including strong customer service skills and the ability to defuse tense situations.

EDUCATION/EXPERIENCE:

• Must be eighteen (18) years of age.
• Must have a Bachelor’s degree in Accounting, Business Administration, Human Services or Social Work; or closely related field.
• OR; equivalent combination of education and experience (Equivalent = two (2) year’s direct experience to one (1) year of education).
• Must have two (2) years of supervisory experience.
• Must have 3 /years of related experience in Accounting or Accounts Payable.
• Must have two (2) years of experience with Microsoft Office and Excel.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Shall possess a valid driver’s license and be insurable by agency’s insurance.

• Shall obtain Professional Level Credentialing through National Advocate Credentialing Program (NACP) within three (3) months of the date of hire.

COMPUTER OPERATIONS

• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

LANGUAGE SKILLS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES:

• Ability to operate standard office equipment (copier, fax, etc.).
• Must be able to work with American Indian people and be sensitive to their culture.
• Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Participate in proactive team efforts of Bear River Band of the Rohnerville Rancheria.
• Provide leadership to others through example and sharing of knowledge/skill.
• Must be able to work all shifts, weekends, holidays & special events as needed.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Abilities

Lift/Carry

Push/Pull

Stand

F

10 lbs or less

F

12 lbs or less

F

Walk

F

11-20 lbs

F

13-25 lbs

F

Sit

C

21-50 lbs

F

26-40 lbs

O

Hand/Finger Dexterity

C

51-100 lbs

O

41-100 lbs

N

Reach Outward

F

Over 100 lbs

N

Reach Above Shoulder

O

Climb

O

Crawl

N

Squat or Kneel

O

Bend

O

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

ACKNOWLEDGMENT:

I have read this job description and fully understand the requirements set forth therein. I hereby accept this position and agree to abide by the requirements set forth and will perform all duties and responsibilities to the best of my ability.

Bear River Band of the Rohnerville Rancheria has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by the Bear River Band of the Rohnerville Rancheria as deemed appropriate. I further understand that my employment is at-will and thereby understand that my employment can be terminated at-will by the facility or myself, and that such termination can be made with or without notice.

______________________________ __________________

Employee Signature Date