Chief Operating Officer

Reporting Line: CEO

Key Responsibilities

• Translate the Group’s business strategy into operational plans, measurable objectives, and performance targets. Provide regular operational reports and recommendations to the Group’s senior leadership and Board.
• Lead annual business planning, budgeting, and resource allocation in collaboration with regional management and finance teams.
• Monitor business performance, including revenue, profitability, operating costs, inventory, and service delivery, and implement corrective actions where required.
• Drive market expansion initiatives, including assessing opportunities, establishing operational capabilities, and supporting new market launches.
• Establish and improve operating procedures, reporting systems, internal controls, and accountability across the Group.
• Oversee operations, corporate structure, and compliance across group entities in Singapore, Hong Kong, Japan, and Europe.
• Design and manage cross-border trade and distribution arrangements supporting the Group's regional business.
• Work with finance, legal, and local management teams to address operational risks and ensure compliance with applicable requirements.
• Develop regional leaders and cross-functional teams, promoting collaboration, performance management, and succession planning.
• Identify and evaluate overseas business opportunities, and lead the incubation and commercial validation of new ventures.
• Lead operational improvement and digitalisation initiatives to enhance productivity, efficiency, and customer experience.
• Lead the Group's AI transformation, automating business, finance, and compliance processes and drive the adoption of AI-enabled workflows across product development, marketing, and e-commerce to improve productivity and support scalable business growth.
• Establish lean operating models for new projects, defining budgets, milestones, and performance metrics to guide investment and expansion decisions.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related discipline, or equivalent relevant professional experience.
• At least 10 years of relevant experience in business operations or general management, including at least 5 years in a senior leadership role.
• Demonstrated experience managing operations across multiple markets and leading cross-functional teams.
• Experience in consumer electronics, technology, distribution, or a related industry is preferred.
• Proven ability to manage budgets, improve profitability, and deliver measurable operational results.
• Strong understanding of business planning, supply chain operations, distribution channels, and operational risk management.
• Experience implementing process improvements and supporting business expansion.
• Hands-on experience leading AI-enabled process automation or digital transformation in a business context.
• Strong analytical, communication, negotiation, and stakeholder management skills.
• Ability to operate effectively in a dynamic international business environment.
• Willingness to undertake business travel as required.