Chief of Staff

Job Title - Chief of Staff

About the Role

You will act as a strategic right-hand to senior leadership, helping steer the company's operations, strategic initiatives, and cross-functional alignment. As Chief of Staff, you will support major business decisions, lead critical projects, and ensure alignment across departments to accelerate growth and operational excellence. This role combines strategic oversight, hands-on execution, and leadership coordination within a fast-paced outsourcing environment.

Key Responsibilities

Strategic Execution & Planning

Develop and oversee the execution of strategic initiatives in alignment with company goals and market strategy.

Translate executive vision into actionable plans, with clear milestones and deliverables.

Monitor progress of strategic projects, remove roadblocks, and ensure timely delivery.

Cross-Functional Coordination & Collaboration

Serve as a central point of coordination among departments (Sales, Operations, HR, Finance, Delivery) to ensure alignment and smooth execution of initiatives.

Facilitate interdepartmental communication, collaboration, and transparency.

Drive collaboration between senior leadership and department heads to synchronize business priorities, resource allocation, and execution timelines.

Project Management & Operational Oversight

Lead high-impact projects (e.g., process improvements, business transformation, operational scaling).

Define project scope, timelines, and key deliverables; track progress and ensure quality.

Implement process-standardization, performance monitoring, and efficiency improvements across teams.

Performance Monitoring & Reporting

Establish key performance indicators (KPIs) for strategic initiatives and monitor performance across business units.

Prepare regular reports and dashboards for senior leadership and board-level stakeholders.

Analyze performance data to generate insights and recommend corrective actions or strategic shifts.

Executive Support & Decision Facilitation

Provide strategic support to executives by preparing briefs, presentations, business reviews, and decision paperwork.

Conduct research, market analysis, and competitive intelligence to inform decision-making.

Act as a sounding board and operational leader to facilitate executive decisions and follow-through.

Change Management & Organizational Development

Drive organizational change initiatives, culture-building projects, and internal communications.

Support talent management, succession planning, and leadership development processes.

Ensure smooth implementation of organizational changes, new policies, or structural adjustments.

Risk Management & Compliance Coordination

Identify operational risks associated with scaling, service delivery, and market expansion.

Work with compliance, legal, and operations teams to ensure adherence to regulatory and contractual obligations.

Develop contingency plans and ensure operational resilience.

Stakeholder & Client Liaison (Internal & External)

Represent senior leadership in internal meetings, external stakeholder engagements, and cross-functional forums.

Collaborate with clients or partners when necessary to support strategic initiatives or high-value engagements.

Serve as the link between leadership and operational teams to ensure clarity and follow-through.

Qualifications & Experience

Bachelors degree in Business Administration, Management, or a related field (MBA preferred).

Minimum 812 years of professional experience in strategy, operations management, or business leadership roles preferably in BPO, outsourcing, IT services, or service delivery environments.

Proven experience managing cross-functional initiatives and delivering business results.

Strong business acumen, analytical thinking, and strategic mindset.

Excellent communication, presentation, and stakeholder-management skills.

Demonstrated ability to lead projects, manage multiple priorities, and navigate complex organizational dynamics.

High proficiency in data analysis, performance monitoring, and strategic reporting.

Strong interpersonal skills, discretion, and ability to liaise with senior executives and teams.

Adaptable, resilient, and comfortable working in a fast-paced, changing environment.

Key Competencies & Behaviours

Strategic thinking and long-term vision

Excellent project management and execution capability

Cross-functional leadership and collaboration skills

Strong decision-making and problem-solving under uncertainty

High organizational skills and results-oriented mindset

Excellent communication, influencing, and stakeholder-management skills

Integrity, discretion, and professionalism

Adaptable, resilient, and growth-oriented mindset

Ability to lead change and drive organizational development

What We Offer

Senior-level exposure and influence on company strategy and direction

Competitive compensation and incentives aligned with performance

Opportunity to work across departments and shape the future of the business

Fast-paced, dynamic, and growth-oriented work environment

Leadership role with significant responsibility and visibility

Opportunity for professional growth, ownership, and impact in a growing organization

Apply now!