Change Manager - ITIL / ITSM

About the role

We are seeking an experienced IT Change & Configuration Manager to lead the governance, execution, and continuous improvement of Change Management and Configuration Management (CMDB) practices across our technology landscape. You will play a key role in enhancing service stability, reducing risk, enabling faster delivery, and improving decision-making by embedding best-practice ITIL processes and driving operational excellence.

Key responsibilities

• Lead the end-to-end Change Management process in alignment with ITIL best practices

• Facilitate Change Advisory Board (CAB) and Technical Review meetings, ensuring high-quality decision-making and effective stakeholder engagement

• Ensure all standard, normal, and emergency changes are assessed for risk, business impact, implementation readiness, scheduling conflicts, and rollback requirements prior to approval

• Establish and enforce configuration data standards, governance, and lifecycle management

• Drive uplift initiatives to improve CMDB maturity, automation, and data quality

• Lead continuous improvement of ITSM processes, with a focus on Change and Configuration Management maturity uplift

• Define and track KPIs, SLAs, and operational metrics, providing reporting and actionable insights to leadership

Essential Skills:

• Demonstrated experience in a Change and/or Configuration Management leadership role within complex IT environments

• Expert in ITIL practices - ITIL v3 or ITIL 4 certification

• Proven experience in managing and facilitating CAB forums, governance processes, CMDB platforms

• Solid operational acumen and understanding of infrastructure, cloud platforms, applications, and service dependencies

• Experience working in high-availability and 24/7 operationally critical environments

• Ability to interact, communicate and present to senior executives

• Outstanding relationship building and stakeholder influencing skills

About us

We represent a high-end boutique consultancy that helps ASX listed top 200 organisations plan and execute business changes, manage portfolios and deliver projects. We achieve this using our 300 top-caliber consultants, we also provide recognised solutions and services both nationally and internationally. Our clients expect the best from us, and our culture reflects the same. Our team is professional, conscientious, fun, and enjoys the dynamic, fast-paced world of change and delivery!

If you'd like more information about this fantastic opportunity, please email us at [email protected].