Centre Operations Manager [WCAN]

Lead the development of new initiatives, service processes, operational standards and plans aligned with the organisation’s strategic priorities.

Drive continuous improvement of programme and service processes, policies and operating practices.

Oversee the implementation of staff induction, training and development frameworks to support staff capability and service quality.

Provide overall oversight of programme and service delivery, ensuring alignment with Centre objectives, policies and performance expectations.

Partner with the Senior Manager to formulate and review strategies and policies for community-based services.

Lead stakeholder engagement and cross-functional collaboration to ensure effective and coordinated delivery of programmes and services.

Provide operational leadership and supervision to Centre staff, including work allocation, performance guidance and team development.

Oversee programme and service budgets, monitor expenditure and ensure responsible utilisation of allocated resources.

Lead periodic reviews of programmes and services to assess effectiveness, relevance and responsiveness to the changing needs of clients.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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