Central Station Alarm Dispatcher (2nd Shift)

Alarm Monitoring Operator / Central Station Alarm Dispatcher

Full-Time | 24/7 Monitoring Center | On-Site, Brea, CA

2rd Shift (start time between 2:30pm - 5:30pm)

About the Company

Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

The Opportunity

Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.

What You’ll Do

• Respond to alarm activations and follow established procedures to verify events
• Handle a high volume of inbound and outbound phone calls
• Dispatch alarms to police, fire, or emergency services nationwide
• Communicate clearly and professionally during high-pressure situations
• Answer customer questions regarding alarm activity and account history
• Monitor alarm and video systems using company software
• Accurately document all calls and alarm activity
• Adhere to assigned schedules, performance standards, and quality guidelines