Central Station Alarm Dispatcher-2nd Shift

Alarm Monitoring Operator / Central Station Alarm Dispatcher

Full-Time | 24/7 Monitoring Center | On-Site – Downtown Silver Spring, MD
2nd Shift Opportunity

About Emergency24

Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing customer relationships, and commitment to high-quality service.

We offer a stable work environment, supportive team culture, paid training, competitive benefits, and opportunities for long-term career growth in a critical, life-safety industry.

The Opportunity

Alarm Monitoring Operators, also known as Central Station Alarm Dispatchers, serve as the first point of contact during emergency and non-emergency alarm events.

In this role, you will respond to alarm activations, communicate with customers, alarm technicians, business owners, and emergency responders, and ensure the accurate and timely dispatch of police, fire, medical, and other emergency services.

This is a fast-paced, detail-oriented position where accuracy, professionalism, sound judgment, and calm communication are essential.

What You’ll Do

• Respond to alarm activations and follow established procedures to verify and process events
• Handle a high volume of inbound and outbound calls
• Dispatch police, fire, medical, and other emergency services as required
• Communicate clearly and professionally with customers, emergency responders, alarm technicians, and other callers
• Answer questions regarding alarm activity, account information, and event history
• Work toward providing timely and effective resolution for customer inquiries
• Monitor alarm and related systems using Company software and technology
• Accurately document calls, alarm activity, actions taken, and account information in real time
• Follow established procedures, quality standards, and performance expectations
• Adhere to your assigned work schedule and maintain regular and reliable attendance