Central Design Specialist

Overview

The Central Design Specialist position is responsible for providing every customer and selling partner with astonishing customer service by designing and selling complete closet solutions and managing information flow. This position works primarily with customers, stores and selling partners, focused on communication over the phone or through email.

What We Stand For

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

Responsibilities

• Translates closet assessment and idea information provided by selling partners to create sketches of desired closet solutions
• Transforms the paper sketches into 3-dimensional designs using proprietary design software
• Actively researches product information and shares information on product uses and ways to effectively sell the product using solution-based selling
• Maintains product knowledge of custom closet systems and related components
• Supports selling partners by providing product training and information as well as in the moment coaching via phone and email
• Maintains awareness of current and upcoming sales promotions
• Effectively manages time with multiple projects including phone calls, designing spaces, responding to email and other online and phone services
• Communicates consistently with the team and seeks avenues to find information using available resources
• Works collaboratively with the team to manage multiple calls, emails and inquiries
• Consistently arrives promptly to work the assigned schedule
• Responsible for maintaining discretion related to all confidential/sensitive company and customer information
• Performs other requested tasks and duties

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.

Here's a peek at what you can expect:

• Rewarding pay to recognize the value you bring to the team. Starting at $22.00 an hour, up to $24.00 an hour.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

For our full-time associates, we offer even more:

• Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
• Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
• Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
• Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
• Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
• Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.

But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.

Qualifications

• College degree preferred
• Experience in customer service field preferred; 2-5 years of closet / cabinetry / space design or architecture related experience a plus
• Based in Dallas/Ft. Worth area
• Strong computer skills: proficiency in Outlook, Word, PowerPoint, Publisher and knowledge of Excel
• Ability to work in a constant state of alertness and a safe manner
• Is committed to working scheduled hours and has the flexibility to work additional hours based on changing business needs
• Knowledge of industry business and passion for following trends in the industry
• Ability to communicate clearly and effectively, both orally and in writing, at all levels within and outside the organization
• Ability to quickly separate the mission-critical tasks from the lower priority tasks; focuses on the most value-added projects of the day or week
• Flexible, with a positive attitude and passion for knowledge
• Strong time management and organizational skills with the ability to successfully manage multiple projects at once
• Possesses focused attention to detail and solid organizational and prioritization skills while working quickly and accurately under pressure
• Makes strategic and effective decisions in the best interest of our customers, our partners and our company, taking care to objectively process information
• Ability to work within and exemplify The Container Store brand which we describe as matchless, fun, authentic, team-focused and life-changing
• Must be at least 18 years of age

The Container Store promotes a smoke-free, drug-free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act

Office Physical Requirements

State Specific Notices