CE - System Engineer
Canon Inc. · Dubai, United Arab Emirates ·
- Work mode
- Onsite
- Category
- Software engineering
Canon Inc. · Dubai, United Arab Emirates ·
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System Engineer is responsible for servicing customers, both onsite & remotely. Including implementation, customization, integration, support, optimization of Information Management and Digital Transformation, and troubleshooting Canon related applications, such as Printing & Document Management Systems. The role focuses on document capture, intelligent document processing (OCR/AI), enterprise content management, document archiving, workflow automation, digital signatures, print management, and integration with business applications. The engineer will work closely with customers during pre-sales, project implementation, training, and post-sales support to ensure successful solution deployment and customer satisfaction.
The position plays a key role in expanding Canon's professional services capabilities and supporting the growth of software and recurring services revenue.
Presales Support
Validate proposed solutions against customer requirements, Statement of Work (SOW), licensing requirements, hardware specifications and implementation effort.
Conduct technical discovery workshops and infrastructure assessments.
Analyze customer business processes, document workflows and print environments to recommend suitable solutions.
Identify implementation risks, technical dependencies and integration requirements.
Support sales teams during solution presentations, demonstrations, proof-of-concepts and customer workshops.
Provide technical consultation on Canon's software and solutions portfolio.
Assist in sizing, scoping and solution architecture design.
Recommend best practices for print management, document workflows and information governance.
Print Management Solutions
Install, configure and implement print management solutions such as uniFLOW, uniFLOW Online, PaperCut and related applications.
Configure secure printing, pull printing, Follow-Me Printing, mobile printing and guest printing solutions.
Configure authentication mechanisms including Active Directory, Azure AD, PIN, card readers and Single Sign-On (SSO).
Implement cost recovery, departmental charging, quota management and print accounting solutions.
Deploy secure scan-to-email, scan-to-folder and scan workflow solutions.
Configure reporting, auditing and compliance features.
Integrate print management solutions with multifunction devices and customer systems.
Conduct print fleet optimization assessments and deployment activities.
Information Management Solutions
Install, configure and support document management and enterprise content management solutions.
Configure document capture, scanning, OCR and Intelligent Document Processing (IDP) platforms.
Design and implement workflow automation and digital transformation solutions.
Develop indexing structures, metadata schemas and document retention policies.
Configure digital archiving repositories and information governance controls.
Implement electronic and digital signature solutions.
Configure forms, templates and validation workflows.
Integrate solutions with ERP, HRMS, CRM and other business applications.
Configure APIs, web services and data exchange mechanisms.
Develop custom reports, templates and business process workflows.
Perform data migration, system upgrades and solution enhancements where required.
Project Delivery & Customer Engagement
Conduct detailed requirements gathering workshops where necessary.
Ensure all project deliverables are completed according to agreed scope and timelines.
Document all customizations, integrations and configurations.
Conduct system testing and user acceptance testing (UAT).
Demonstrate completed solutions and obtain customer sign-off.
Deliver administrator and end-user training.
Provide go-live support and transition projects into support management.
Service Support Management
Provide remote and onsite solutions support to Canon customers in the three countries in which we operate directly as and when needed.
Escalate complex issues to the specialist in the regional office or via 3rd level support and be accountable until the issue is fully resolved.
Update documentation (changes, modifications, configurations, incidents for the solutions that are implemented during the post-sales stage.
Provide technical assistance and support to the field service engineers when needed.
Ensure adherence to SLA commitments and customer service standards.
Troubleshoot issues related to printing, scanning, OCR, workflows, authentication and integrations.
Perform health checks, preventive maintenance and solution optimization activities.
Monitor system performance and recommend improvements.
General/Specifics
Take overall functional and technical responsibility for assigned Solutions implementation and commissioning.
Attend training courses on nominated solutions as required.
Deliver effective training sessions for nominated Solutions to his field engineers’ colleagues when necessary.
Coordinate with Service Teams to Increase the Connectivity ratio of Canon Devices to e-Maintenance
Maintain knowledge of emerging technologies, industry trends and Canon software solutions.
Attend vendor certification and product training programs.
Share knowledge and conduct internal training sessions for colleagues.
Support initiatives that increase software adoption and recurring services revenue.
Promote Canon's professional image through excellent customer engagement and technical expertise.
Must have/be:
Preferred Technical Experience
Print Management Solutions
Information Management Solutions
Workflow & Automation
Digital Signature Platforms
Scripting & Integration Skills
AI & Intelligent Automation
Preferred Certifications
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