CCIP Data Manager

Philadelphia’s Office of Safe Neighborhoods (OSN) prioritizes public safety within our communities, focusing on ending gun violence in our city. Our objective is to reduce and end gun violence through a comprehensive strategy that tackles the root causes and offers social services to Philadelphians in need. OSN’s social support initiatives prioritize mental health services, such as the Community Crisis Intervention Program (CCIP), through community outreach engagement.

The Community Crisis Intervention Program (“CCIP”) uses credible messengers to serve as Community Crisis Outreach Workers to prevent and reduce gun violence in Philadelphia. CCIP employs proactive strategies to foster meaningful relationships in Philadelphia’s most violent neighborhoods, steering those involved in violence (or at a high risk of violence) into alternative positive choices, mediating neighborhood conflicts, and responding to neighborhood crises related to violence. OSN contracts three organizations to employ credible messengers, including the Philadelphia Anti-Drug/Anti-Violence Network (PAAN), the Institute for the Development of African American Youth (IDAAY), and Eddie’s House.

The Philadelphia Anti-Drug/Anti-Violence Network (PAAN) is a non-profit agency dedicated to addressing drug abuse and violence within communities across the city. PAAN works to transform youth and adult lives through drug intervention, counseling, education, job readiness, community service, academic achievement, and various empowerment programs.

Position Summary

We are seeking a CCIP Data Manager to provide quality assurance and oversight of data collected pertaining to CCIP. Working in tandem with the Executive Director and leadership, the candidate will ensure that the CCIP strategy is implemented effectively by monitoring teams and ensuring they are addressing violent crime and potential participants in the designated areas.

The CCIP Data Manager will be responsible for auditing, cleaning, and analyzing data collected during CCIP outreach shifts and will work with the Upper Management Team at PAAN to maximize the efficient utilization of PAAN’s resources. Regular feedback and standardized reports from the Data Manager will help guide when and where teams should be deployed and/or fortified and ensure there are no gaps in services needed or areas covered. This position will also be responsible for monitoring Human Services referrals to discern whether they are received and acted upon in a timely fashion. Moreover, they will record outcomes with respect to referrals. The Data Manager will correlate all internal activity analyses with official data on violence in our assigned areas to illustrate the impact of the CCIP strategy. This role will necessitate communicating with OSN, CCIP providers, and law enforcement on a consistent basis.

Essential Functions

The Data Manager will be responsible for the following duties:

• Oversee and utilize qualitative and quantitative data to ensure CCIP’s execution of its strategy with precision.
• Maintain organized and accurate program documentation (Incident Reports, Outreach Documentation, Rapid Response documents, External CCIP Referrals, Mediation Updates, Event Organizing/Participation, etc.)
• Basic data entry and editing and supervising the work of the Data Support Advocates

Prepare periodic reports/presentations with written and visual components on outreach activity, service referrals/outcomes, and any requests to track other performance measures.

• Support CCIP leadership in team deployment strategies via data insight during briefings and debriefings to ensure advocate teams are operating efficiently in their designated areas and completing follow-ups.
• Ensure compliance with data entry requirements for CCIP staff via regular Survey123 and Apricot review, including both targeted and random audits.
• Transfer Survey123 outreach data to Apricot case management system and maintain up-to-data records as new information becomes available.
• Monitor Human Services referrals to discern whether they are received and acted upon in a timely fashion.
• Provide technical assistance to staff and ensure all Survey123/Apricot users have active access to applications
• Collaborate regularly with the data managers from OSN and other CCIP providers.
• Consult regularly with PAAN’s leadership about resource utilization.
• Maintain accurate and confidential records as they relate to law enforcement data received
• Perform other related duties as assigned by the Executive Director related to data operations.

Qualifications, Competencies, Knowledge and Skills (Education and Experience)

• Bachelor’s degree in Public Administration, Social Sciences, or related field preferred

• Data certification preferred

• 2-3 years of relevant data management experience, including knowledge of data fidelity/quality assurance practices
• Experience with quantitative and qualitative data analysis and visualization

• Must be proficient in Microsoft Office products (Excel, Word, etc.)
• Knowledge of case management practices
• Knowledge and experience applying principles and techniques of community outreach programs, preferably those using credible messenger strategies.
• Excellent organizational and communication skills
• Knowledge of navigating Arc GIS mapping products a plus
• Knowledge of Philadelphia’s social service system and justice system

• Strong critical thinking, interpersonal, problem solving, and decision-making skills.

Additional Information

• Individuals who have been formerly involved with the criminal justice system or directly impacted by violence are strongly encouraged to apply
• Necessary clearances for position include FBI Fingerprints, PA Criminal History, and Childline