Casualty Manager

1. Underwriting and Technical Leadership

• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks.
• Assess exposures, controls, claims history, contractual obligations and legal liability; determine appropriate terms, conditions, deductibles, limits, pricing and capacity.
• Prepare clear, timely and well-supported referrals for risks outside authority, and respond effectively to regional or product referrals.
• Lead negotiation of bespoke policy wordings and endorsements, ensuring coverage intent is clear, commercially appropriate and aligned with underwriting appetite.
• Maintain high underwriting file quality, documentation standards, data accuracy and audit readiness.

2. Portfolio Management and Profitability
• Support the annual Casualty business plan and portfolio strategy, including growth, retention, rate, mix, profitability and distribution priorities.
• Monitor portfolio performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators.
• Identify portfolio concentration, emerging risk, underperforming segments and remediation actions; recommend changes to appetite, pricing, terms or limits where required.
• Work with Actuarial, Claims and regional underwriting teams to strengthen pricing adequacy and portfolio steering.
• Manage capacity and reinsurance considerations in line with company guidelines and approved structures.

3. Business Development and Distribution
• Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners.
• Own or support selected key renewals, new business opportunities and broker pipelines, with a focus on profitable conversion and sustainable account development.
• Conduct broker and client meetings, presentations, technical workshops and market visits to strengthen Chubb’s casualty proposition.
• Partner with other product lines to identify cross-sell opportunities and develop broader solutions for commercial and multinational clients.
• Support improvements in turnaround time, quote quality, conversion and service consistency.

4. Governance, Compliance and Risk Management
• Operate within delegated underwriting authority, underwriting guidelines, risk appetite, local regulatory requirements and company policies.
• Ensure compliance with applicable sanctions, AML, customer due diligence, fair treatment, product governance and record-keeping requirements.
• Participate in underwriting reviews, peer reviews, audits and remediation activities, and close agreed actions promptly.
• Work closely with Claims, Legal & Compliance and Risk Management on complex claims, coverage issues, litigation trends and emerging exposures.

5. Leadership and Capability Building
• Provide technical guidance, referral support and coaching to underwriters and underwriting support colleagues.
• Share market intelligence, claims learnings and underwriting best practices across the team.
• Support talent development, succession planning and the creation of a strong technical underwriting culture.
• Act as a role model for disciplined underwriting, accountability, collaboration and client-focused execution.
 

• Bachelor’s degree in insurance, risk management, law, business, finance or a related discipline.
• Minimum 8 years of relevant commercial insurance experience, with substantial hands-on casualty underwriting experience and a proven ability to handle complex risks independently.
• Strong technical knowledge of commercial casualty products, policy wordings, claims drivers, legal liability and risk assessment.
• Demonstrated track record of underwriting authority, portfolio ownership, profitable growth and disciplined risk selection.
• Good understanding of the Malaysian commercial insurance market, broker landscape and applicable regulatory environment.
• Experience with multinational programmes, international brokers or regional referrals is advantageous.
• Professional insurance qualification such as AMII, ACII, CPCU or an equivalent designation is preferred.