Case Manager - Young Adult Family Shelter

About Bill Wilson Center:

Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:

Under the direction of the Program Manager, the Young Adult Family Shelter Case Manager provides families residing in the program with case management and support services along with maintaining clear documentation and communication with the support team.

Essential Duties/Responsibilities:

• Assess clients to ensure they meet eligibility requirements outlined in the contract.

• Complete intake for entire family along with necessary assessments.

• Provide case management to young adult families.

• Maintain client files for young adults per agency standards, including signed consents, progress notes, assessments, case plans, emergency contacts, safety plans, etc.

• Create home like environment assisting in meal planning/preparation and chores.

• Provide referrals to BWC services for Mental Health or Substance Abuse services, employment, education and living skills.

• Utilize trauma informed practices and motivational interviewing when interacting with clients and creating culture of program.

• Assist young adults in learning or improving independent living skills.

• Assist youth with developing educational and vocational plans.

• Ensure program outcomes and goals are met per contract.

• Utilize community resources to meet the needs of clients in the program.

• Maintain statistical data and complete reports as appropriate. Enter ALL client data into AWARDS. Must maintain AWARDS and keep updated with all client information and data.

• Attend agency and other program meetings as appropriate.

• Participate in agency Program Quality Improvement activities and initiatives.

• Participate in agency Safety initiatives and proactively report safety issues to management immediately.

• Complete program and financial documentation according to program and agency standards.

• Must be able to communicate effectively, get along with coworkers and deal effectively and professionally under pressure.

• Monitor housing conditions (residence) to ensure safety and/or cleanliness issues are addressed in a timely manner.

• Follow up with residents about violations and any non-compliance with program expectations.

• Monitor chores and support clients to be successful to complete chores.

• Regular attendance is a requirement of the position.

• Additional duties as assigned.