Case Manager

Location: Cummington, MA, 01026

Position Summary

The Case Manager is a vital member of the Regard Recovery System of Care. Working under the supervision of the Senior Therapist, the Case Manager advocates for clients, addresses immediate needs, coordinates services within community resources, and helps ensure the safety and well-being of clients and their environment.

Qualifications

Education

• High school diploma or GED required; Bachelor’s degree preferred
• No felony or substance abuse convictions within the past five (5) years

Experience

• If in recovery, must have a minimum of two (2) years of continuous sobriety prior to hire and active participation in a self-help program
• At least one (1) year of experience in healthcare, preferably in mental health and/or substance use treatment

Licensure/Certification

• None required

Knowledge, Skills, and Abilities (Required at Time of Hire)

• Strong verbal and written communication skills in English
• Ability to work independently and adapt to a fast-paced, changing environment
• Compassionate and client-centered approach
• Effective time management and organizational skills
• Clear and professional telephone communication

Population Served

Adults

Employee Classification

Non-Exempt

Work Environment

Environmental Conditions

• Primarily indoor, temperature-controlled setting (80–90% of time)
• Possible exposure to:
  • Volatile or potentially violent situations
  • Airborne or bloodborne pathogens

Equipment Used

• Computer
• Telephone system
• Fax and copier machines
• Basic office equipment

Physical Demands

• Frequent sitting (51–75%)
• Occasional standing, walking, bending, crouching, carrying, pushing, pulling, reaching, and driving (0–50%)
• Frequent reading (76–100%)

Lifting Requirements

• Light (1–20 lbs): Occasional
• Medium (21–50 lbs): Occasional
• Heavy (51+ lbs): Occasional

Mental Demands

• Moderate levels of stress
• Regular collaboration with others

Safety & Compliance

• Adheres to standard precautions; minimal routine exposure risk
• Follows all infection control guidelines
• Reports incidents and safety concerns immediately
• Complies with all mandatory training and in-service requirements
• Reports symptoms of illness or communicable disease to supervisor

Key Responsibilities

• Complete case management treatment plans within 48 hours of client admission
• Coordinate care with primary therapists and interdisciplinary teams
• Arrange and facilitate client transportation to approved medical appointments
• Assist clients with employment-related documentation, including disability and FMLA paperwork
• Communicate with legal entities (e.g., probation officers, courts, judicial staff) to support informed discharge planning and reduce legal risks
• Develop and coordinate aftercare plans based on clinical recommendations, including referrals to:
  • Intensive Outpatient Programs (IOP)
  • Psychiatrists
  • Therapists and other providers
• Participate in daily staff meetings and weekly discharge planning meetings
• Communicate client concerns and program issues to supervisor promptly
• Complete and submit incident reports and other required documentation in a timely manner
• Adhere to ethical guidelines in accordance with applicable state regulations
• Demonstrate flexibility and adaptability in a dynamic work environment
• Perform additional duties as assigned

Work Location

In person