Case Manager | Personal Injury

Help injured clients take their next step forward.

The Ward Law Group is seeking a bilingual Case Manager to support clients through the early stages of their personal injury cases. This role is ideal for someone who combines personal injury experience with compassionate communication, strong follow-through, and the ability to manage a busy caseload.

What You’ll Do

• Conduct intake interviews and collect information about accidents, injuries, medical treatment, and insurance coverage.
• Open cases, obtain supporting documents, and maintain accurate records in Litify.
• Handle a high volume of calls while providing clear, professional, and compassionate client service.
• Track case activity, outstanding documents, and follow-up deadlines to keep matters moving.
• Communicate with clients, insurance carriers, medical providers, and internal teams to obtain necessary information.
• Explain administrative next steps, provide updates, and refer legal questions to the appropriate attorney.
• Meet departmental expectations for responsiveness, accuracy, productivity, and timely follow-up.

What You Bring

• At least two years of plaintiff personal injury intake or pre-litigation case management experience.
• Experience opening and tracking insurance claims and coordinating with clients, carriers, and medical providers.
• Bilingual English and Spanish, with strong verbal and written communication skills.
• Demonstrated ability to manage high call volume and a large caseload while meeting deadlines.
• Proficiency with Litify, Salesforce, or comparable legal case management software.

Experience supporting New York personal injury cases is preferred.

Work Location

This position works on-site Monday through Friday at our New York office, located at 535 Fifth Avenue, Suite 2600.

REQUIRED QUALIFICATIONS

• Fluent in English and Spanish, spoken and written, with the ability to explain legal and medical concepts clearly in both.
• Minimum of two (2) years in personal injury case management, client services, or a closely related role — or comparable experience in medical case management, patient navigation, or insurance claims.
• Demonstrated ability to manage a high-volume caseload without letting files go quiet.
• Comfort working to deadlines and to a documented contact cadence.
• Clear, empathetic communication with people who are injured and under stress.
• Accurate, contemporaneous documentation habits.
• Proficiency with case management software and standard office applications.
• High school diploma or equivalent required.

PREFERRED QUALIFICATIONS

• Experience at a New York plaintiff personal injury firm.
• Working knowledge of New York No-Fault practice, including the 30-day notice requirement and NF-2 and NF-3 filings.
• Familiarity with notice of claim practice against municipal and transit defendants.
• Background in healthcare — care coordination, patient navigation, medical billing, or benefits navigation.
• Experience with Filevine, Clio, Needles, or a comparable case management platform.
• Associate’s or bachelor’s degree, or a paralegal certificate.

COMPENSATION & BENEFITS

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

JOIN OUR TEAM

At The Ward Law Group, every role contributes to changing lives.

If you're looking for an opportunity to grow your litigation career, maximize client recoveries, and work alongside a high-performing legal team, we'd love to hear from you.

Apply today and become part of a team committed to excellence, accountability, and changing lives—one client at a time.

The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

#LI-JE1