Case Manager- Magnolia House Women's Shelter

Program Overview:

CAMBA operates 6 single adult shelters and 6 family shelters and one drop in center. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. Homeless (often mentally-ill and substance-abusing) men and women are provided with comprehensive services to stabilize their condition in order to successfully transition into to permanent and/or supported housing.

Position Overview:

What The Case Manager Does:

The person filling this position is expected, under general supervision, to: (1) immediately formulate a plan and prepare clients for permanent housing placement; (2) engage individuals requiring social service assistance; (3) interview and evaluate clients, formulate Independent Living Plans and goals; and (4) locate and refer to appropriate community resources for clients; Including the following:

• • Maintain professional relationships with clients and client confidentiality.
  • Practice Universal Precautions/Standard Protocol & Procedures.
  • Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information.
  • Conduct initial Intake and assessment of clients' needs and periodic re-assessments.
  • Create and maintain client electronic and paper files.
  • Prepare Initial psychosocial evaluation and update according to regulations.
  • Obtain and maintain relevant documentation and release forms from clients (i.e., birth certificate, proof of income, medical documents, release of Personal Health Information, etc.).
  • In collaboration with clients, conduct periodic revisions of independent living plans including short-term and long-term client goals.
  • Assist clients in attaining their goals by identifying community resources and by referring clients lo appropriate services both within and outside CAMBA (i.e., On-site medical services and psychiatric services, etc.,),
  • Work with clients to break through barriers to their goal(s)
  • Provide support, training and coordination with the other social services staff
  • Assist clients in advocating for themselves in order to gain housing stability.
  • Recommend and implement strategies to persuade clients to participate fully in the process in order to transition into permanent housing.
  • Monitor clients' progress toward their goals via regularly scheduled face-to-face contacts/sessions.
  • Document all client encounters via progress notes using OHS CARES Database and printout notes for client's paper file.
  • Ensure CARES Database is updated to reflect client request for services (I.e., car fare, appointments, passes, referrals, etc.).
  • Follow-up with clients and with referral organizations regarding client contact and progress with referral organization.
  • Provide all required Information for weekly/monthly/quarterly/annual reports.
  • May act as client liaison/client advocate with outside organizations regarding such matters as education, healthcare, housing, legal issues, etc.
  • May schedule appointments for client with referral organization
  • May escort clients to appointments (educational, medical, social service, etc.)
  • May assist clients in completing applications for benefits and entitlements, and may process applications on clients' behalf
  • May follow-up with clients for a period of time after successful completion of their primary goals to assure client stability
  • May prepare marketing materials for the program
  • Tasks may be modified, expanded and/or assigned over a period of time