Case Manager - Golden West

The Case Manager I works as a member of a multi-disciplinary team providing case management and treatment readiness. The team works to assist clients in addressing all treatment needs, including crisis management, substance abuse treatment, physical health treatment, mental health treatment, accessing benefits and entitlements, accessing appropriate and affordable housing, accessing employment and educational opportunities.

Schedule: Monday - Friday, 8:00am - 4:30pm (Saturday & Sunday Off)

Location: Golden West (707 NW Everett St. Portland, OR 97209)

Compensation: $23.30 - $30.91/hr

*Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max is $27.03/hr per our Union contract.

AFSCME Union
This role is a Union Represented position through; American Federation of State, County, and Municipal Employees (AFSCME). You can find more information about your
representation here www.afscme.org

This position could be subject to Recall Rights: This applies to employees who were previously laid off from a CCC union-represented position. The previous employee may have recall rights to be considered for rehire before internal or external candidates are considered.

Seniority Bid Window Opens: 8/18/2026

Seniority Bid Window Closes: 8/26/2026

MINIMUM QUALIFICATIONS:

• High school diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months of experience in a high-volume customer service role.
• Must possess a current driver’s license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
• Must not actively be on parole or probation.
• Understanding of recovery terminology and ability to apply the concepts highly preferred.
• Must pass a pre-employment drug screen and background check.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs several times a day, with reasonable or no accommodation.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
• Must adhere to agency’s non-discrimination policies.
• Must be able to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participate in Outreach activities necessary to offer services and engage participation in a non-coercive manner.
• Collect information regarding clients’ history through a combination of interviewing, records review, and consultation, after obtaining written consent.
• Develop strengths-based service plans with client.
• Participate in clinical staff meetings and case conferences with team members in order to utilize interdisciplinary expertise and facilitate individual service plans.
• Conduct educational and support groups using approved curriculum.
• Collaborate with residential facilities, Adult Foster homes or other housing providers to coordinate residential and non-residential service planning.
• Participate in admission and discharge planning for any client needing hospitalization or sub-acute level of care.
• Monitor and assure health and safety needs of clients are met.
• Use evidence-based practices in addictions, mental health, and criminality treatment.
• Coordinate services with all members of client’s support network.
• Maintain client records as required by program standards and funding requirements.
• Provide holiday coverage as necessary.
• Work within scope of training and experience and seek consultation when appropriate.
• Escort clients to meetings and appointments as necessary.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
• Participate in training opportunities to advance skills and knowledge in addictions, mental health, and criminality.
• Become certified State of Oregon Enrollment Assister and assist individuals in enrolling for healthcare coverage as directed by supervisor.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Basic knowledge and skills in engaging and supporting individuals and groups.
• Ability to work effectively with peers, individual clients, and groups.
• Ability to work as a team member and to establish priorities.
• Ability to learn new skills and apply principles to new situations.
• Ability to display a non-judgmental attitude.
• Knowledge of community and social service agencies.
• Apply basic knowledge and skills in recovery treatment methods.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to work in an environment where people may exhibit behaviors that are hostile or abusive.
• Ability to manage time and meet deadlines.
• Ability to work courteously and effectively with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
• Ability to maintain accurate records and necessary paperwork.
• Apply knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Ability to provide leadership.

BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees.

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• Up to 11 recognized Holidays + 2 Personal Holidays. (dependent on work schedule).
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.