Case Manager - Family Shelter Services

About Bill Wilson Center:
Bill Wilson Center provides services to children, youth, young adults, and families in Santa Clara County. Additionally, we reach clients through our street outreach and crisis line programs. Bill Wilson Center programs focus on housing, mental health care, supportive services, and advocacy. Bill Wilson Center is committed to working with the community to ensure that every youth has access to the range of services needed to grow to be healthy and self-sufficient adults. A key component of Bill Wilson Center's philosophy encompasses a strength-based approach to improving the lives of the youth and young families in our communities. Bill Wilson Center has been providing services to runaway and homeless youth since 1973. Join us and become a difference maker at Bill Wilson Center!

Job Summary:
Under the supervision and direction of the Shelter Manager of the Family Shelter Services, the Case Manager performs the following duties and responsibilities.

Essential Duties/Responsibilities:
Client Assessment and Planning

• Conduct intake assessments to understand each family's unique needs and situation.
• Collaborate with families to develop individualized case plans that address their goals for housing stability, employment, and self-sufficiency.
• Maintain accurate case management records and reports.

Resource Connection and Advocacy

• Link families with essential resources like job training, education, healthcare, legal aid, and permanent housing assistance.
• Advocate for families in their interactions with government agencies and service providers.

Support and Empowerment

• Provide ongoing support and guidance to families as they work towards their goals.
• Help families develop coping mechanisms, budgeting skills, and life skills necessary for independent living.

Monitoring and Evaluation

• Monitor families' progress towards achieving their case plan goals.
• Document casework activities and outcomes.
• Analyze data to identify areas for improvement in shelter services.
• Maintain statistical data and complete reports in a timely and accurate manner. Enter ALL client data into AWARDS AND HMIS systems. Must maintain AWARDS and HMIS updated with all client information and data.

Collaboration and Communication

• Collaborate with other shelter staff, outside agencies, and community partners to ensure comprehensive services for families.
• Communicate effectively with families, respecting their privacy and confidentiality.

Additional Responsibilities

• Participate in professional development opportunities.
• Attend agency and other program meetings and trainings as appropriate.
• Participate in agency Program Quality Improvement activities and initiatives.
• Participate in agency Safety initiatives and proactively report safety issues to management immediately.
• Ensure cleanliness and tidiness at the Family Shelter site. Report maintenance and safety issues to manager or Facilities Manager immediately.
• Regular attendance is a requirement of the position.
• Other duties may be assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.