Case Manager– Family Self-Sufficiency (FSS) Program

Job Overview:

• Division/ Department: Education & Employment/ Workforce Development
• Salary: $60,000 - $65,000; commensurate with experience
• Type: Regular, Full-Time
• Location: Lower East Side

Work Schedule & Environment

• Monday–Friday, 9:00 AM–5:00 PM, with some flexibility based on program needs.
• Work is performed in a combination of office and community-based settings.
• Some evening and weekend availability may be required for participant engagement, community events, and program activities.

Program Overview:

Henry Street Settlement’s Workforce Development Center (WDC) helps New Yorkers find jobs, build skills, grow in their careers, and become more financially stable. WDC serves youth, adults, and families through employment, education, training, and supportive services. Our staff work closely with participants to understand their goals and challenges, connect them to helpful resources, and create practical plans that support employment, housing stability, increased income, and long-term success.

Position Summary

Henry Street Settlement is seeking a Case Manager to provide participant-centered case management to individuals and families working toward greater housing stability, employment, increased income, and long-term self-sufficiency. The Case Manager will assess participant needs, develop individualized action plans, provide housing stabilization and career support, coordinate supportive services, and help participants access financial and community resources needed to address immediate barriers and achieve longer-term goals.

Qualifications

• Bachelor’s degree in social work or related health/social services discipline required.
• Minimum of two (2) years of case management experience serving individuals or families experiencing significant barriers, including housing instability, homelessness, mental health challenges, or substance use.
• Demonstrated experience with New York City housing navigation, supportive housing, homelessness prevention, or services for special-needs populations.
• Experience working with young adults and/or families experiencing housing instability is strongly preferred.
• Ability to assess immediate needs, develop individualized action plans, coordinate multiple services, and support participants through crisis and stabilization.
• Strong individual and group facilitation, engagement, and relationship-building skills.
• Strong documentation, case-record management, and organizational skills.
• Knowledge of public benefits, community resources, workforce development, and housing-related services preferred.
• Bilingual/bicultural (English/Spanish) preferred.
• Ability to work collaboratively as part of a multidisciplinary team.
• Flexibility to work occasional late shifts or adjust schedule as participant and program needs require.

Preferred Skills

• Knowledge of HUD/Family Self-Sufficiency Program (FSS), Section 8, or workforce development programs
• Experience with public benefits systems and employment services
• Strong documentation, data tracking, and compliance skills
• Ability to manage multiple priorities in a fast-paced environment

Key Responsibilities

• Case Management & Individualized Planning: Manage an active caseload; conduct intake, eligibility screening, and comprehensive assessments; develop individualized self-sufficiency and action plans; identify immediate and long-term needs; and maintain regular participant contact to monitor progress and update goals.
• Housing Stabilization & Crisis Prevention: Work with individuals and families experiencing or at risk of housing instability to identify immediate housing needs, explore available alternatives and resources, develop Housing Action Plans, and coordinate appropriate interventions designed to prevent or resolve housing crises.
• Financial & Supportive Services: Assess participant needs and eligibility for financial and supportive assistance; review and collect required documentation, including housing-related documents when applicable; coordinate approved assistance; and connect participants to benefits, childcare, food assistance, healthcare, financial counseling, mental health, and other community resources.
• Employment & Economic Mobility: Support participants with employment, education, training, career readiness, and advancement goals; provide job-search assistance and referrals; and coordinate with workforce development staff and external partners to connect participants to employment and career opportunities.
• Service Coordination, Documentation & Follow-Up: Maintain accurate and timely case notes, assessments, action plans, referrals, financial assistance records, and supporting documentation in required systems. Coordinate services across internal teams and external partners, follow up on referrals and participant progress, and participate in case conferences, outreach activities, workshops, and program reporting.

Essential Physical Job Functions:

• Able to read, hear, sit, stoop, and stand for extended periods.
• Able to climb stairs.
• Lift office supplies or files to twenty pounds.
• Ability to work onsite in the Lower East Side.