Case Manager

Job Title: Career Navigator

Position Classification: Non-Exempt

Wage: $22.50 - $26

Office Location: 914 Penn Avenue, Floor 6, Pittsburgh, PA 15222

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Your Impact

Do you want to make a lasting difference in the lives of your customers? As a case manager with DWFS, you will have the opportunity to work with job/career seekers to ensure that they have the skills and resources to find and maintain self-sustaining employment. You will be able to help employers locate the talent they need to help their businesses thrive. You will know you are successful as you meet goals and put your customers to work.

Below is a link that will help understand what it is like to be case manager:

Primary Objectives of Position: Functions as the central focus of services to job seekers and referred customers. Provides eligibility determination, orientation, and assessment. Orients, interviews, and counsels customers. Recommends most appropriate training/non-training program for each customer. Provides career counseling, job development, and placement assistance to personal caseload of participants.

Essential Job Functions:

• Effectively and accurately communicates overview of WIOA program and services.
• Follows established case management and allied program procedures for orientations.
• Demonstrates knowledge of services, labor market information, and multi-program services within the scope of duties.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

• Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

• Demonstrates effective presentation and group management skills.
• Effectively facilitates workshops and/or classroom activities.
• Demonstrates knowledge of program regulations, policies and procedures for determination of program eligibility, and various labor laws as required.
• Demonstrates ability to accurately prepare, either in manual or automated format, all forms and records.
• Submits appropriate program applications, forms, and records in a timely manner.
• Demonstrates ability to accurately interpret and communicate assessment results to the participant.
• Demonstrates knowledge and ability to prepare appropriate program service plans.
• Collaborates with Business Services Representative on work experience process.
• Develops the service plan and service strategy for customers.
• Demonstrates ability to accurately prepare appropriate enrollment forms and documents.
• Submits appropriate program enrollment documents and records in a timely manner.
• Prepares accurate and appropriate case notes.
• Engage customers according to the customer contact policy and maintain participant contacts in appropriate records systems.
• Accomplishes data entry and related activities correctly and within acceptable time limits.
• Maintains accurate and appropriate files and records for individual participants.
• Manages and monitors distribution of support services following established policy and procedures.
• Provide ongoing counseling to participants towards their expressed goals.
• Prepares accurate and reliable budget projections for each participant.
• Takes appropriate actions with participants within program requirements (follow-up, sanctions, terminations, etc.).
• Demonstrates knowledge of various community resources and makes referrals as appropriate.
• Collaborates with other internal staff to assist participants in developing effective résumés and cover letters.
• Demonstrates ability and knowledge to refer participants to educational facilities, training programs, and for information on financial assistance.
• Demonstrates ability to create and develop appropriate marketing/resource materials and presentations to perform outreach into community about the program.
• Demonstrates ability to create or use existing, plan, and implement activities in order to reach individual program goals.
• Demonstrates ability to coordinate activities with appropriate agencies such as mandated program partners, community-based organizations, and other internal staff in order to reach individual program goals.
• Contributes to the success of overall program outcomes based on applicable program reports.

Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products

• Keyboarding skills mandatory
• Ability to work in a team environment
• Excellent interpersonal skills and customer-service orientation
• Strong oral and written communication skills
• Bilingual candidates preferred
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

PA- DownTown- 914 Penn Avenue, FL 6 , Pittsburgh, PA 15222

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.