Case Manager

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

Position Summary

Under the supervision of the Support Services Manager, the Case Manager is responsible for carrying a caseload of approximately 35 participants. The Case Manager performs assessments and develops Individual Service Plans with the participants. The Case Manager will meet with participants to implement Individual Service Plans and collaborate with program leadership to help the organization maintain compliance with local, county, state and federal regulations.

Primary Duties

Manage a caseload of approximately 35 participants.

Perform Individual Service Needs Assessments.

Collaborate with the participant to develop an Individual Service Plan that identifies needs with the primary focus being housing.

Create an action plan to assist the participant with accomplishing goal(s).

Report participant’s progress to Program Leadership as required.

Provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.

Track and encourage participants to attend scheduled appointments.

Maintain accurate participant files and records by entering documentation of all assessments, services, crisis management, and discharge services into various electronic systems for all participants in compliance with ECS practices and contract requirements.

Assist participants with planned exits from the program and link to appropriate services.

Adhere to agency, state, and funder regulations.

Other duties.