Case Manager

Summary/Objective:

The Children’s Home of Jefferson County’s (CHJC) Therapeutic Crisis Residence Program (TCRP) provides short-term residential support to youth experiencing symptoms of mental illness resulting from a psychiatric crisis. Through respite and therapeutic programming, TCRP aims to provide short-term interventions to youth in crisis, addressing the underlying issues which caused the crisis and avert or delay the need for acute psychiatric inpatient hospitalization or emergency department admission. The primary goal of TCRP is to work with youth and their families through a family-centered, trauma-informed approach, in a safe, structured environment, stabilizing youth and families in crisis.

Under the leadership of the Program Manager, the Case Manager is responsible for providing comprehensive support to youth admitted to TCRP. This position involves coordinating and managing care for youth experiencing emotional and behavioral crises, ensuring they receive appropriate services and interventions to stabilize their condition. The Case Manager will work closely with families, mental health professionals, and other service providers to develop and implement individualized treatment plans. Key duties include referrals, progress monitoring, and ensuring seamless transitions to community-based services upon discharge. As TCRP is a 24-hour, seven-day per week program, the Case Manager must demonstrate flexibility in both schedule and daily tasks.

Essential Functions:

1. Fields phone calls, emails, and other inquiries from potential referral sources

2. Collaborates with the Program Manager and Clinical Team to determine appropriateness for admission

3. Facilitates/arranges admissions and discharges (scheduling, obtaining/completing necessary documentation, completes billing requirements)

4. Monitors the youth’s individual treatment plan

5. Coordinates all necessary community-based referrals

6. Obtains regular updates from service providers on treatment goals, participation, progress, etc. and provides information regarding the youth’s progress, goal attainment, and discharge plan to said providers

7. Completes discharge summaries and distributes them as necessary

8. Provides regular updates to family members/discharge resources

9. Is responsible for the coordination and/or facilitation of family visitation and scheduled contact with family (including phone contact)

10. Oversees the quality and maintenance of all documentation, reports, and case records

11. As directed by the Program Manager, assists with other administrative tasks (publishing staff schedules, completing supply requests, etc.)

12. Provides thorough documentation regarding all activities to include but not limited to: face-to-face contacts, phone calls, case conferences, noted incidents, etc.

13. Responsible for ensuring a complete case record for each youth

14. Maintains and reviews the TCRP data trackers for complete accuracy

15. Completes all OMH required reports

16. Enters all admissions and discharges into CAIRS

17. Sends daily census information to designated staff

18. Collaborates with the Finance Department to ensure accurate billing

19. Responsible for acting as Campus Leadership for designated shifts:

o Ensures adequate staffing coverage, handles call-ins

o Holds TCRP Phone

o Accepts referral calls and facilitates or oversees admission/discharges

o Oversees the administration of youth medication (as needed)

o Provides support and guidance to DCPs as needed

o Ensures staff follow the programming schedule

o Ensures youth are accounted for and attend scheduled programming or outside meetings/appointments/school (as permitted)

o Is the main point of contact and liaison with Agency Leadership