Carrier Sales Manager

Position Summary

The Carrier Sales Manager is responsible for sourcing and securing carrier capacity to support daily freight execution while meeting service expectations and margin objectives. This role focuses on transactional carrier procurement, relationship building, and execution support under the guidance of senior carrier sales leadership. Carrier Sales Representatives are expected to develop foundational market knowledge, communicate effectively with carriers, and execute loads with accuracy and urgency. This role is a key pipeline position for growth into senior carrier sales or leadership roles.

Key Responsibilities

Carrier Sourcing & Execution

• Source and secure carriers for available freight under established pricing guidance
• Cover loads across core modes including Dry Van, Reefer, Flatbed
• Execute day-to-day carrier procurement to support customer freight movement
• Escalate pricing or coverage challenges to senior carrier sales leadership as needed

Carrier Communication & Relationship Building

• Communicate load details, expectations, and requirements clearly to carriers
• Build and maintain working relationships with approved carrier partners
• Support carrier onboarding and compliance processes
• Maintain professionalism and responsiveness in all carrier interactions

Shipment Tracking & Issue Resolution

• Track shipments from pickup through delivery
• Communicate delays, issues, or changes to internal teams
• Support resolution of service issues with guidance from senior team members

Systems, Accuracy & Process Adherence

• Enter and maintain accurate load details in the TMS
• Ensure loads are documented and ready for accounting
• Follow standard operating procedures and escalation paths
• Support billing accuracy and accessorial validation

Carrier Prospecting & Development

• Prospect new carriers through outbound calls and approved databases
• Collect carrier pricing and lane information
• Support development of carrier coverage for repeat lanes

Qualifications & Skillsets

• Live HYWAY Traits of Reliable, Invested, Responsive, Adaptable, Passionate, and Innovative
• 1–3 years of experience in logistics, brokerage, or transportation preferred
• Foundational understanding of truckload and carrier markets
• Strong communication and organizational skills
• Ability to work in a fast-paced, deadline-driven environment
• Willingness to learn pricing, negotiation, and carrier strategy

Success Measures

• Consistent load coverage and on-time execution
• Accuracy in TMS entry and billing support
• Responsiveness and communication quality
• Growth in carrier knowledge and independence

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship but not limited to an assumed offer of employment.

Hyway Transportation is an equal opportunity employer