Care Manager/ Asst. Care Manager (Social Work)

We are seeking a compassionate and dedicated individual to join our Sheltered Home team. In this role, you will be instrumental in supporting the holistic wellbeing of our elderly residents, ensuring their care, dignity, and quality of life. If you're passionate about making a meaningful difference in the lives of the elderly and thrive in a collaborative, team-oriented environment, we would love to hear from you.

Key Responsibilities

• Conduct counselling for new referrals, assessing their financial, health, and social circumstances.
• Coordinate and Support resident admissions, orientations, and discharges, facilitating smooth transitions.
• Manage the onboarding process, including appointment scheduling, subsidy applications, and addressing general enquiries.
• Perform frontline counter duties on a rotational basis, handling walk-in and phone enquiries.
• Build rapport and provide emotional and psychosocial support to residents.
• Assist in the development and implementation of individualised care plans.
• Monitor and renew National Means Testing (NMTS) for elderly residents.
• Serve as a liaison with families, government agencies, and community partners to coordinate care and services.
• Maintain and submit accurate documentation and reports to relevant authorities.
• Contribute to the planning, execution, and evaluation of resident-focused programmes and engagement projects.
• Respond effectively to ad hoc crisis situations, offering timely support and intervention.
• Provide administrative, operational, and logistical support for client services, outreach, group work, and programme activities.
• Available to work two weekends per month and on major public holidays.

Requirements

• Minimum degree in Social Work
• 1–2 years of experience in the Social Service Sector preferred. (Fresh graduates with a passion for the sector are welcome to apply)

Competencies

• Strong people-oriented approach with excellent interpersonal skills.
• Good oral and written communication skills (ability to speak Mandarin and dialects is an advantage).
• Ability to multi-task and remain effective in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills to assess situations and make sound decisions.
• A committed, can-do attitude with a sense of responsibility and initiative.
• Proficient in report writing and documentation.
• A reliable and supportive team player.