CARDS SYSTEM & OPERATIONS SPECIALIST

KEY RESPONSIBILITIES:

• Support 24/7 card system development and operations at Bank and subsidiaries.

• Support resolutions of L2/L3 escalations at Bank and Group entities respectively.

• Fine tune card system to improve user experience and services.

• Manage life cycle of user creation and application privileges.

• Collaborate with application vendors to collate logs for analysis and solutions.

• Maintain card systems calendars and support operations of Card systems EOD process.

• Evaluate performance of systems events and messages in support of service components.

• Test fixes, setup tools and utilities applicable to systems integration and enhancements.

• Develop secure Key controls and operations in fulfillment of security mandates.

• Maintain reliable operations on Way4 DR and branded card network services.

• help develop procedures hosted in Card billing and payments systems

• Support the operations of automated processes on customer schedules.

• Evaluate performance of card events, risk classifiers and interfacing systems

• Couch and build technical capacities among the team.

• Evaluate technical performance and help prepare root cause on incidences.

• Jointly with other stakeholders, develop plans for log rotations and performance.

• Help develop card operations standards and regulatory controls /PCI-DSS

• Support Change transition, configurations, and performance evaluation.

• Maintain configurations documents on card systems and operations.

• Develops and tests Card APIs and associated services

• Manage card systems change and transition at Bank and Group entities.

• Implement and monitor approved audit recommendations that apply to Card Systems.

QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science or related field

• Training / Certification in Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.

• Training /Certification in switching technology / Network and ATM Switch

• Knowledge on IT regulations, frameworks / best Practices - ISO 27001/PCI-DSS/FIPS, NIST

• Good Understanding of ISO 8583

• Working Knowledge of Oracle, SQL, PL-SQL, JAVA, C++, .NET and related fields.

• Working Knowledge from Card Payment schemes / Network Operations

• Knowledge on IT regulations, frameworks / best Practices - ISO 27001/PCI-DSS/FIPS, NIST

• Working Knowledge of UNIX / Linux / MS Windows Server / Solaris

• Senior Level - (5 - 6) years’ relevant experience in a similar organization.

• Demonstrate high levels of integrity.

• Excellent communication and interpersonal skills