CAO Elite Client Success Advisor (Remote)
CrowdStrike · United Kingdom - Remote ·
- Work mode
- Remote
- Category
- Customer success
CrowdStrike · United Kingdom - Remote ·
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
The CrowdStrike Counter Adversary Operations (CAO) team is seeking a customer-centric individual to act as a regional advisor to CAO Elite customers. Client Success Advisors (CSA) achieve success by delighting our clients throughout the customer lifecycle experience, creating and maintaining relationships with key stakeholders, managing improvement initiatives, improving customer retention, being obsessed with our customers and partners, and handling client related tasks such as onboarding/offboarding.
In this role, you’ll work with new and existing clients, internal teams, and strategic partners, to support and build on the best-in-class globally managed all source intelligence and threat hunting service provided by CAO Elite. you will take responsibility for proof of value demonstrations, client escalations, customer engagements, and above all – ensuring our partners and clients are getting the most value out of the CAO Elite service.
What You’ll Do:
Work directly with new clients through the onboarding lifecycle and ensure the successful operationalization of Counter Adversary Elite.
Liaise with teams both inside and outside of CAO to ensure customer satisfaction and maintain the integrity of the service.
Improve partnerships with 'at-risk' customers and identify opportunities to increase customer satisfaction.
Develop, analyze, and manage customer metrics and reporting to identify potential team performance or health issues.
Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal.
Ensure customer success through proactive check-ins, surveys, and feedback. Engage in customer renewal meetings, and metrics review.
Assess client's usage/interaction with Counter Adversary Operations Elite and ensure clients are maximizing their return-on-investment.
What You’ll Need:
Required:
Prior experience in a customer engagement role or consulting, ideally related to EDR.
Demonstrable experience of working in a client-facing Cybersecurity role.
Proven ability to convey technical concepts to both technical and executive level stakeholders.
Excel at developing and maintaining relationships with customer and partner organizations, as well as key internal stakeholders and interdisciplinary teams.
Ability to work and collaborate with teams in different time zones.
Ability to demonstrate practical knowledge of all source intelligence, security research, and threat hunting concepts and methodologies.
Prior experience in one (1) or more of the following areas:Security Operations
Incident Response
Consulting
Malware analysis
Penetration testing
Threat hunting
Information security consulting
All Source Threat Intelligence
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
Preferred:
Bachelor’s degree in information security or related discipline or the equivalent of four (4) years or more in the industry as job experience
Experience with automation, JIRA, or project management concepts.
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Benefits of Working at CrowdStrike:
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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