Campus Safety & Security Officer

About Us

We live our values every day:

• Respect for every person
• Passion for what we do
• Professionalism in all we do

Apply today and help us bring wellness, joy, and energy to the heart of our community!

WCBay's Security department is a dedicated, service-focused team that works hard to keep the campus safe, secure, and welcoming for everyone. As a visible and trusted presence, they support residents, families, staff, and visitors while encouraging a culture of preparedness, accountability, and care. Guided by values like respect, passion, and professionalism, the team prioritizes clear communication, teamwork, and quick response in everything they do. With a proactive, community-minded approach, they help make sure everyone on campus feels safe and supported.

As a Campus Safety and Security Officer, you will help create a safe, welcoming, and reassuring environment for residents, family members, team members, guests, and visitors throughout our waterfront campus. This highly visible role combines resident service, emergency response, access control, security technology, patrol, incident documentation, parking enforcement, and basic building-systems awareness. Officers are often the first point of contact for visitors and among the first to respond to medical, fire, security, severe-weather, elevator, and community-related emergencies. Success in this role requires sound judgment, calm communication, and careful observation. Always model our core values of respect, passion, and professionalism, and hold others accountable for doing the same.

What You'll Do In This Role

• Serve as a visible, approachable safety presence and provide courteous assistance to residents, families, team members, guests, and visitors.
• Conduct regular interior and exterior patrols of campus buildings, grounds, parking areas, and other Westminster-Canterbury property.
• Use Third Eye Health software and other approved security systems to support situational awareness, document activity, and coordinate timely response.
• Respond promptly to medical, fire, security, severe-weather, elevator, and building-related emergencies in accordance with established procedures.
• Follow procedures for fire alarms, fire department arrival, emergency assistance, and evacuation, including the needs of Health Care and Assisted Living residents.
• Assist fire, emergency medical, law-enforcement, and other emergency responders when they are summoned to campus.
• Follow campus emergency and disaster plans for hurricanes, tornadoes, flooding, bomb threats, and other emergencies.
• Identify and report safety violations, suspicious activity, hazards, and mechanical problems; complete clear and accurate incident reports, shift logs, and required documentation.
• Enforce parking policies and manage violations, including warnings, citations, vehicle immobilization, and towing when authorized.
• Use portable radios professionally, follow established call signs and communication procedures, and promptly contact supervisors or key maintenance personnel when needed.
• Maintain a working knowledge of boilers, chillers, pumps, emergency generators, and related gauges; record assigned temperature and pressure readings and carry out only approved emergency start or stop procedures.
• Follow established elevator-entrapment procedures, maintain communication with those involved, and coordinate the appropriate internal and emergency response.
• Perform minor maintenance or operational support duties when assigned and within training.
• Perform other duties as assigned.

Emergency & Critical Incident Response

• Respond calmly and professionally to medical emergencies, critical incidents, and other potentially life-threatening situations.
• Maintain composure and sound judgment during high-stress situations, including medical emergencies, serious injuries, and postmortem scenarios.
• Follow established post-death protocol, including notification of appropriate leadership, emergency personnel, and authorized individuals.
• Provide respectful, dignified support and maintain privacy when responding to postmortem scenarios
• Coordinate with clinical team members, emergency responders and other appropriate parties as directed by established procedures.
• Receive and document sensitive or distressing information while maintaining professionalism and confidentiality.

Core Competencies

• Resident-centered service: treats every person with patience, empathy, dignity, and respect.
• Emergency readiness: Demonstrates emotional maturity, discretion, and compassion when handling sensitive situations involving residents, families, team members, and emergency personnel
• Situational awareness: notices unusual activity, hazards, and changes in building conditions.
• Ability to remain calm, focused, and professional when responding to high-stress, emotionally difficult, or potentially life-threatening situations.
• Communication: shares information clearly, professionally, and promptly in person, by radio, and in writing.

Physical Requirements

• Must be able to lift up to 50 pounds and walk at least 50 feet.
• Must be able to climb up to fourteen stories of stairs.
• Must be able to walk approximately 5 to 7 miles per shift, both inside and outside buildings and in varying weather conditions.

The Experience You'll Bring

Required:

• High School Graduate or Equivalent
• Must be 21 years of age
• Current, valid driver's license
• Ability to obtain and maintain current CPR certification.
• Basic proficiency with Microsoft and Google applications and the ability to learn Third Eye Health and other security technology.
• Strong written and verbal communication skills, including the ability to prepare accurate incident reports and communicate calmly during emergencies.
• Ability to remain on campus when required during hurricanes, snowstorms, or other emergency conditions.
• Willing to get annual flu vaccine during flu season (Oct-May)

Preferred:

• Current Virginia DCJS credential.
• Prior experience in security, public safety, military service, emergency response, health care, senior living, or a related service-focused environment.
• Experience with security monitoring software, access-control systems, cameras, or incident-reporting systems.

Compensation & Benefits

• Compensation : $18.62 - $21.88 per hour (based on relevant experience)
• Full-Time Employee (and eligible Part-Time Employee) Benefits Include:
  • Medical, Dental, Vision Insurance (Available Day One!)
  • Life & Disability Insurance (Short- and Long-Term)
  • Retirement Plan with Employer Match
  • Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
  • Tuition Assistance + Scholarships for You & Your Family
  • Employee Assistance Program (EAP)
  • Legal/Identity Theft Protection Plans
  • Team Member Discounts
  • Career Growth & Leadership Development Opportunities