Call Center Manager
bagleybagelbites · United Kingdom ·
- Category
- Support
At Cabot, we pride ourselves on being the best at what we do and we recognise that it’s the people that make the difference to any organisation.
So, are you ready for a new challenge?! As we are on the lookout for a Business Analyst to join our Digital Development department in our dynamic Kent office!
Not heard of us? Here’s our story:
Cabot Credit Management (CCM) is a market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation. We are an award winning, Investors in People Gold accredited organisation and we are passionate about the ethical treatment of our customers and employees.
Things you should know:
The key role of the Business Analyst is to ensure that the requirements determination and design of Products & Services for Cabot are undertaken. You will be working within a cross-functional agile team with the Product Manager, Scrum Master and other Business Analysts to support the Product
and Services workstreams. This role would suit an enthusiastic person who has a keen interest in business process, worked within a business change environment and/or within a digital role.
The fun facts:
Not only are we offering a competitive salary of £25k+ DOE and a fantastic bonus scheme, you will also be entitled to loads of great benefits such as gym membership subsidy, discount and cash back on hundreds of high-street shops, healthcare cash back plan, travel insurance, pension, 23 days
holiday, on site massage and health checks plus much, much more
.
Things we need from you:
Formal Education & Certification
Education to a degree level desirable
Any qualification indicating a high level of analytical skills
Knowledge & Experience
Experience of working in a digitally focussed role
Awareness of business and data analysis tools and techniques such as: requirements elicitation, structured analysis and design, process mapping and component business modelling, business process re-engineering.
To learn and adopt different business analysis techniques appropriate and relevant to delivery scope
Demonstrates communication skills both written and verbal using a variety of methods, the ability to get the message across and relative to the audience
Fosters professional relationships, listens, encourages discussion and promotes two way communication
Establishes responsible deadlines and personal work plans and manages time effectively
Good planning and organisational skills, able to juggle competing priorities and take an appropriate course of action
Has high levels of resilience, able to take input and direction to run with a task, works on own initiative
What happens next?
If this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you! We are looking for people to interview now and join us ASAP.
Diversity and inclusion are very important to us at Cabot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and
with equal opportunities.
**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal ground check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have
full right to work in the UK – we are unfortunately unable to offer sponsorship
So, are you ready for a new challenge?! As we are on the lookout for a Business Analyst to join our Digital Development department in our dynamic Kent office!
Not heard of us? Here’s our story:
Cabot Credit Management (CCM) is a market leader in credit management services including debt purchasing, contingency collections, business process outsourcing and litigation. We are an award winning, Investors in People Gold accredited organisation and we are passionate about the ethical treatment of our customers and employees.
Things you should know:
The key role of the Business Analyst is to ensure that the requirements determination and design of Products & Services for Cabot are undertaken. You will be working within a cross-functional agile team with the Product Manager, Scrum Master and other Business Analysts to support the Product
and Services workstreams. This role would suit an enthusiastic person who has a keen interest in business process, worked within a business change environment and/or within a digital role.
The fun facts:
Not only are we offering a competitive salary of £25k+ DOE and a fantastic bonus scheme, you will also be entitled to loads of great benefits such as gym membership subsidy, discount and cash back on hundreds of high-street shops, healthcare cash back plan, travel insurance, pension, 23 days
holiday, on site massage and health checks plus much, much more
.
Things we need from you:
Formal Education & Certification
Education to a degree level desirable
Any qualification indicating a high level of analytical skills
Knowledge & Experience
Experience of working in a digitally focussed role
Awareness of business and data analysis tools and techniques such as: requirements elicitation, structured analysis and design, process mapping and component business modelling, business process re-engineering.
To learn and adopt different business analysis techniques appropriate and relevant to delivery scope
Demonstrates communication skills both written and verbal using a variety of methods, the ability to get the message across and relative to the audience
Fosters professional relationships, listens, encourages discussion and promotes two way communication
Establishes responsible deadlines and personal work plans and manages time effectively
Good planning and organisational skills, able to juggle competing priorities and take an appropriate course of action
Has high levels of resilience, able to take input and direction to run with a task, works on own initiative
What happens next?
If this sounds like you and if you would like to join our rapidly expanding company that offers excellent career progression, then we would love to hear from you! We are looking for people to interview now and join us ASAP.
Diversity and inclusion are very important to us at Cabot and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and
with equal opportunities.
**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal ground check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have
full right to work in the UK – we are unfortunately unable to offer sponsorship