Call Center Dialing Analyst

About Us

DCM Services is a specialty accounts receivable management company known for our compassionate, compliance-first approach to a niche most collection agencies avoid: working with the accounts of deceased consumers on behalf of creditors nationwide. For over two decades, we've built a reputation for treating grieving families with empathy while helping our clients responsibly recover outstanding balances. Our success is built on a culture that values integrity, precision, and doing the right thing — even when it's the harder path. We invest in the people and technology behind our operations so our team can do their best work every day.

About the Role

We're looking for a Call Center Dialing Admin to own the day-to-day setup, configuration, and administration of our outbound calling campaigns and queues on the FACS and LiveVox dialing platforms. This is a hands-on, technical operations role — you'll be the go-to person building and maintaining queues, managing dispositions and pacing settings, keeping systems running cleanly, and troubleshooting issues in real time. You'll also support our VP of Operational Strategy by pulling data, running Microsoft Access queries, and producing reporting on inventory and campaign performance.

If you're detail-oriented, comfortable working directly inside dialer administration screens, and confident troubleshooting configuration issues under time pressure, we'd love to hear from you.